Overview
Skills
Job Details
Resource in this role:
- Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed.
- Creates and manages DHCP reservation records utilizing Microsoft DHCP Server.
- SMB network scanning including Windows File Server management, Folder, and Share security.
- Network Printing Administration
- Deployments - involves managing print servers, configuring printer queues & ensuring proper permissions are set for users.
- Removals - safely decommissioning printers from networks making sure user access is removed & associated data handled properly
- Scanning/Troubleshooting - addressing issues related to network connectivity, printer malfunctions & user problems. May involve diagnosing problems through network protocols like DNS and DHCP.
- Administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements.
- Works with PowerShell/Graph scripts to provide efficiencies for and optimization.
- Provides file recovery with Volume Shadow Services and current file backup software. Provides guidance for user self-service of cloud file and email recovery.
- Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards. Contributes ideas for process and workflow improvement.
Skill
Required / Desired
Amount of Experience
Candidate Experience
Network Printing Administration - including deployments, removals, scanning, and troubleshooting of network printing.
Required
3 Years
General networking experience - DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity.
Required
3 Years
Microsoft Windows Server administration experience (Windows Server 2016 - 2022).
Required
3 Years
SMB-based Network Scanning experience including Windows File Server management, Folder and Share security.
Required
3 Years
Windows Active Directory Identity Administration AND Azure AD Identity Administration experience.
Required
3 Years
PowerShell/Graph Scripting experience.
Highly Desired
2 Years
File Access and Recovery - Experience recovering files with VSS and recovering files from backup.
Highly Desired
2 Years
Documentation Proficiency.
Highly Desired
1 Year
MS SharePoint, Teams & OneDrive - troubleshooting user access from the backend - authentication, permissions, licensing.
Desired
2 Years
Information Security.
Desired
2 Years