Analyst I, Systems Operations (Cyber)

Overview

On Site
Full Time

Skills

System Administration
Customer Satisfaction
NOC
Network Administration
Trading
Distribution
Training
ODD
Backup
Cyber Security
SIEM
Collaboration
Patch Management
Regulatory Compliance
Reporting
Management
ICE
Policies and Procedures
Incident Management
Communication
Root Cause Analysis
Documentation
Application Support
Linux
Operating Systems
User Experience
Critical Thinking
Analytical Skill
Problem Solving
Conflict Resolution
Attention To Detail
Scheduling
Finance
Unix
Shell Scripting
Help Desk
Customer Service
TCP/IP
UDP
Multicast
Change Management
ITIL
ISO 9000
COBIT
Microsoft Exchange

Job Details

Overview

Job Purpose

Operations Support Analysts immediately respond to system-related issues, ensuring low impact and high customer satisfaction. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. This is not a typical NOC/helpdesk role, nor is it system or network administration. It is part of a highly specialized support organization responsible for the daily operations of multiple industry-leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving internal system problems and external customer-related IT issues. The role requires a blend of general technical and business knowledge, creative solution building, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure.

This is a 24x7 environment with global support by teams across multiple continents. Cross-training travel opportunities are possible, but this role may also require occasional odd hours or weekend work.

Responsibilities
  • Provide operational oversight with enterprise-level cybersecurity tools and platforms (e.g., Tanium, SentinelOne).
  • Coordinate with our Cyber Engineering team to identify and remediate system vulnerabilities; implement backup and redundancy measures.
  • Integrate cybersecurity tools with SIEM systems and other monitoring platforms.
  • Collaborate with our Cyber Engineering team with patch management lifecycle, including deployment, compliance tracking, and reporting.
  • Troubleshoot and resolve complex issues within our infrastructure that may be cyber related.
  • Assist with troubleshooting of day-to-day internal and customer issues and provide direct support to clients
  • Maintain operations and administration of ICE systems using existing policies and procedures
  • Adhere to Incident Management policy by maintaining ownership of production incidents including communication, escalation, and follow-up for root-cause analysis
  • Prepare documentation for troubleshooting and escalation procedures
  • Control computer system(s) on schedule by means of system terminal, operator checklists, and third-party software

Knowledge and Experience
  • Associates/Bachelor's degree or equivalent systems/application support experience
  • Experience with Linux Operating System
  • Able to work in a service-oriented team environment
  • Customer focused, and dedicated to the best possible user experience
  • Able to communicate effectively with both technical and business resources
  • Critical thinking and analytical problem-solving skills, able to think logically
  • Demonstrated reliability, flexibility, and attention to detail
  • Scheduling flexibility required

Preferred
  • Experience/exposure with financial and investment industries/technologies
  • Basic Unix Shell scripting skills
  • Help Desk or Customer Service experience
  • Experience with enterprise monitoring solutions
  • Knowledge of TCP/IP, UDP and Multicast protocol
  • Basic knowledge of Incident and change management process (ITIL, ISO9000, Cobit)

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.