Overview
On Site
Depends on Experience
Full Time
Skills
Servicenow
CMDB
Job Details
Responsibilities:
- Architect and maintain the ServiceNow CMDB, aligning it with the Common Service Data Model (CSDM) and enterprise IT strategy.
- Lead the design and implementation of ServiceNow Discovery and Service Mapping solutions to automate CMDB population and dependency mapping.
- Develop, implement, and enforce comprehensive CMDB governance policies, procedures, and best practices to ensure data quality, ownership, and lifecycle management.
- Define and establish CI classes, attributes, and relationships, ensuring logical and accurate representation of IT services and infrastructure.
- Collaborate with IT Service Management (ITSM), IT Operations Management (ITOM), and other relevant teams to integrate CMDB data and support various IT processes.
- Drive continuous improvement of CMDB health, data accuracy, and completeness through audits, reporting, and proactive remediation.
- Provide expert guidance and thought leadership on CMDB and Discovery capabilities, fostering a culture of data integrity and responsible configuration management.
Qualifications:
- Hands-on experience with ServiceNow, including Discovery and CMDB.
- Strong background in integrating ServiceNow with external systems (e.g., via APIs, MID Servers).
- Solid understanding of ITSM, ITOM, and IT governance frameworks.
- Proficiency in ServiceNow platform administration, configuration, and scripting (JavaScript, GlideScript).
- Ability to translate complex technical concepts into clear, actionable strategies for diverse stakeholders.
- Excellent communication and stakeholder management skills.
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