Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Job Details
Join our team as a Desktop Technician, where you'll play a crucial role in supporting our computer users by ensuring smooth installation and operation of hardware and software. This is a fantastic opportunity to work on exciting projects and enhance your technical skills.
Responsibilities
- Assist users with the installation and troubleshooting of hardware and software to meet their computing needs.
- Upgrade systems to Windows 11 and deploy new machines as replacements.
- Diagnose and resolve issues with computer systems to ensure optimal functionality.
- Conduct diagnostic reviews and produce error reports to identify and resolve problems.
- Support projects and policy implementation within the assigned area.
- Provide recommendations and assist users in purchasing necessary hardware and software.
- Manage new computer configurations and coordinate the workstation upgrade process.
- Participate in the deployment of new software platforms and track user requests.
- Verify problem resolution with customers and close cases accordingly.
Skills
- Experience with M365/O365 migrations is essential.
- Strong understanding of computer hardware, software, and related terminology.
- Basic problem-solving skills and effective communication abilities.
- Good organizational skills to manage tasks efficiently.
Preferred Skills
- Familiarity with the ServiceNow Ticketing system.
- Understanding of Palo Alto VPN application for desktop support.
At Horizontal, we value diversity, equity, and inclusion as fundamental principles. We are committed to creating a welcoming environment where all individuals are respected and encouraged to contribute their unique perspectives.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.