Help Desk Analyst I

Description

We are looking for a motivated Help Desk Analyst I to join our team in Lake Bluff, Illinois. In this role, you will provide technical support to ensure smooth operations of desktops, laptops, networks, and related systems for our clients. This position requires excellent troubleshooting skills, a strong customer-focused approach, and the ability to work both independently and collaboratively.

Responsibilities:
Diagnose and resolve technical issues related to desktops, laptops, peripherals, and network systems.
Provide support for proprietary systems and software, ensuring timely issue resolution.
Install, configure, and maintain hardware and software, including laptops, desktops, and network printers.
Manage Active Directory accounts and permissions, ensuring appropriate access controls.
Offer telephone and deskside support to address user concerns effectively.
Prioritize and manage multiple tasks to meet deadlines and client expectations.
Drive to client locations to provide on-site support when required.
Document technical issues and resolutions to maintain accurate records of service calls.
Collaborate with team members to share knowledge and improve service delivery.
Stay updated on new technologies and tools to enhance support capabilities.

Requirements

At least 1-2 years of experience troubleshooting and repairing desktops, laptops, networks, and servers in a detail-oriented environment.
Proficiency with Microsoft products, including Windows and Office Suite.
Familiarity with Active Directory, Citrix technologies, and network printers.
Strong multitasking and organizational skills to manage competing priorities.
Excellent interpersonal and communication skills to interact with clients and team members.
A minimum of two years of college education; a Bachelor's degree is preferred.
A valid driver's license and access to a reliable vehicle for travel to client sites.
Ability to work both independently and as part of a collaborative team.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.