IT Operations Technical Support

Overview

Remote
$10 - $15
Contract - W2
Contract - Independent
Contract - 8 Month(s)

Skills

IT
IT operations
IT technical support
IT Operations Technical Support
Helpdesk Support
IT helpdesk
Desktop Support

Job Details

Position: IT Operations Technical Support

Remote

6+Months Contract

What We Look for in a Candidate

Technical Requirements

1 2 years experience supporting customer end users via phone, email, chat or self-service portal.

Providing support for:

Basic connectivity to Internet and/or VPN, Ethernet or WiFi

Basic knowledge of Active Directory/Azure

MS Office troubleshooting and basic how-to support

IE: Outlook configuration and troubleshooting

Operating Systems:

Basic knowledge of MS Windows and remote troubleshooting of PC or Laptop devices

Basic knowledge of troubleshooting issues regarding web sites and/or browsers

Basic understanding of Internet Security and Antivirus

Know how to spot SPAM and Phishing attempts

Ticketing Systems Experience or knowledge of ServiceNow ITSM tool

Additional Nice To Have Skills/Basic Knowledge of

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.