Overview
On Site
$30 - $32
Full Time
Skills
SAP
Support
Job Details
POSITION SUMMARY:
Supports system users (customers) by promptly resolving their Level 2/3 issues/queries working as required with the appropriate parties for resolution.
FUNCTIONS:
- Maintain appropriate log of issues/queries as put forward by markets within support software
- Optimize issue resolution by following production support procedures effective, efficient, documented issue resolution
- Work closely within the support team and liaise with other functional team member and/or managers in order to maintain and apply common processes
- Actively promote the designed processes within the organization
- Contribute to group goals as set out in the methodology and achieve high level results by being proactive in the approach
- Participate in ad-hoc and on-going support and financial projects
- Engage and manage customer relationship at an individual and group level
- Regular and reliable attendance required
- Ability to work onsite in an office environment with limited remote work alternatives, consistent with applicable law
EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:
- High School Diploma or equivalent
- Bachelor s degree in business administration or computer science OR a minimum of 1 year of SAP experience required
- Proficiency with MS Office required
- Knowledge of SAP Processes from finance to production and project management areas (SAP Roles or End User experience)
- Configuration experience in SAP SD, MM, and/or FI/CO is preferred
- Knowledge of PS integration points is preferred
- Experience in using ITSM tools (ex. Remedy) is preferred
- Exceptional verbal and written communication skills
- Ability to work to tight deadlines
- Able to take full responsibility for tasks/tickets