Overview
On Site
USD 22.00 - 25.00 per hour
Full Time
Skills
Information Technology
Group Policy
Management
DPI
Multitasking
Help Desk
Operating Systems
Microsoft Windows
Computer Hardware
Provisioning
Laptop
Mobile Devices
Communication
Technical Support
Printing
Wireless Communication
Windows PowerShell
Scripting
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2078837
Job Description:
Help Desk Technician III
Apex Systems in hiring for a Help Desk Technician supporting the State of Wisconsin and the Department of Public Instruction in Madison, WI!
If interested in applying, please email a copy of your updated resume to Melissa at
Location: Remote-Hybrid in Madison, WI 53703 (Candidates must be local)
Contract Duration: Slated to last approximately 12 months, possibility for extension
Pay Rate: $22-25/hour (depending upon experience)
Overview:
This position supports education in Wisconsin by serving on the internal technology support team for the Department of Public Instruction (DPI).
This team is responsible for supporting DPI staff's technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktops and related group policies (GPOs), and following established technical and procedural processes.
The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services. Support delivered by this position takes place in a complex, professional technical environment. Customers include DPI leadership, IT managers, and staff throughout DPI. This work is multitasking in nature, self-initiated, and usually conducted independently. However, the help desk team is also highly cooperative and collaborative.
Skills & Experience Required, 4+ years of experience in the following:
Extensive knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems (Windows 10 in an Enterprise environment), desktop applications, desktop hardware.
Provisioning of devices for new users, including laptops, and mobile devices.
Must have knowledge and experience with standard troubleshooting methodologies.
Nice to have:
Strong written and verbal communication skills as this position will respond directly to internal IT support tickets.
Knowledgeable about printing and other supported wireless devices and peripherals.
PowerShell scripting
Experience with ITSM tool
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Help Desk Technician III
Apex Systems in hiring for a Help Desk Technician supporting the State of Wisconsin and the Department of Public Instruction in Madison, WI!
If interested in applying, please email a copy of your updated resume to Melissa at
Location: Remote-Hybrid in Madison, WI 53703 (Candidates must be local)
Contract Duration: Slated to last approximately 12 months, possibility for extension
Pay Rate: $22-25/hour (depending upon experience)
Overview:
This position supports education in Wisconsin by serving on the internal technology support team for the Department of Public Instruction (DPI).
This team is responsible for supporting DPI staff's technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktops and related group policies (GPOs), and following established technical and procedural processes.
The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services. Support delivered by this position takes place in a complex, professional technical environment. Customers include DPI leadership, IT managers, and staff throughout DPI. This work is multitasking in nature, self-initiated, and usually conducted independently. However, the help desk team is also highly cooperative and collaborative.
Skills & Experience Required, 4+ years of experience in the following:
Extensive knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems (Windows 10 in an Enterprise environment), desktop applications, desktop hardware.
Provisioning of devices for new users, including laptops, and mobile devices.
Must have knowledge and experience with standard troubleshooting methodologies.
Nice to have:
Strong written and verbal communication skills as this position will respond directly to internal IT support tickets.
Knowledgeable about printing and other supported wireless devices and peripherals.
PowerShell scripting
Experience with ITSM tool
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.