Desktop Support Technician

Overview

On Site
$25 - $28
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Analytical Skill
Citrix
Computer Hardware
Customer Service
Microsoft
ServiceNow
Technical Support
Repair
Laptop

Job Details

Description:

Provide technical support for all Corporate location staff.

POSITION RESPONSIBILITIES:

Manage and respond to ServiceNow ticketing system tickets

Ensure timely resolution of service tickets, assisting staff with all computer and mobile device installation, configuration and support, repair, implementation of performance upgrades, managing printers/copiers/scanners,

Train staff on IT-related items

Assist with maintenance of hardware inventory.

EXPERIENCE AND QUALIFICATIONS:

Must have experience with Microsoft, Citrix, and Adobe software, as well as ticketing systems.

Excellent customer service and communication skills required.

3 years of large corporate enterprise IT support experience required.

Must have experience troubleshooting and repairing a wide range of manufacturer's desktops, laptops, servers, mobile devices and accessories.

Must have a genuine desire to provide a high level of customer service and assist others.

Must have analytical skills, persistence, above average communication skills, is able to work as part of a team, has incredible patience and tolerance, an aptitude for technical activities and a methodical and disciplined approach to problem-solving.

Salary/ Rate: $25-$28/hour (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week . Contract duration is 6 months with possible extensions. This position currently does not offer any benefits.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.