Employee Experience Representative - Hybrid

Title: Employee Experience Representative - Hybrid

Mandatory skills:

HR processes, HR operations,
customer service,
Success Factor system modules, Learning Administration, Employee Profile, Recruiting, Onboarding,
Microsoft Excel,
talent acquisition process, internal transfer activities, company organizational management, employee record maintenance, University class administration,
HR support, HR transactions, Human Resources functional, HR data, HR insights, HR data processing tasks,
Performance Management Advisor, non-exempt interviewing, payroll management activities, time management activities, conducting basic training programs, coordinating employee relations events,
gathering data, summarizing data, payroll services, financial system, manual payments, payroll reports,
onboarding processes, offboarding processes

Description:

Major Purpose:
Primarily handles tactical aspects of Human Resources processes but also provides some higher level support. This is a specialized administrative role in the Human Resources functional area performing other duties such as Performance Management Advisor, non-exempt interviewing, payroll/time management activities, conducting basic training programs or coordinating employee relations events.

Major Duties:
Create a local document management system for an office or department.
Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
Support in delivering analyses of HR data and identifying trends to contribute to the creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.
Carry out a wide range of HR data processing tasks as directed; advise other colleagues and provide guidance on processes when needed.
Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.
Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project.
Validate, input, and maintain payroll data to ensure the accurate and efficient delivery of payroll services; prepare payroll for bank submission and entry into financial systems; prepare manual payments when required; prepare payroll reports and reconciliations.
Initiate and monitor the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time.
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Skills, Abilities, Knowledge:
Verbal Communication
Planning and Organizing
Computer Skills
Data Collection and Analysis
Action Planning
Data Control
Learning and Talent Development
Numerical Skills
Review and Reporting
Assessment
Payroll Management
Presentation skills

Education:
Post-Secondary Non-Tertiary Education

Work Experience:
Basic experience of simple office / operational systems (4 to 6 months)
Very limited (0 to 3 months)

Your Responsibilities:

As an Employee Experience Representative for client, you will provide quality and comprehensive support to employees and Unit HR on key HR processes and transactions. In addition, you will:

Deliver exceptional customer service to customers by researching, resolving, and responding to inquiries in a timely, professional, and customer-focused manner
Administer HR processes such as tactical processes related to the talent acquisition process, internal transfer activities, company organizational management, employee record maintenance, and client University class administration
Maintain a high degree of confidentiality
Participate in continuous improvement projects, propose solutions and ideas to find more efficient ways to deliver HR support to employees
Ensure Service Level Agreements are met or exceeded
Collaborate with Employee Experience Specialists within the HROC on process improvements and escalation resolution

What Skills You Need (Required skills/experiences):
Exceptional attention to detail
Proven ability to multi-task, manage concurrent tasks, and change priorities
Strong analytical and organizational skills, excellent problem-solving capabilities
Experience collaborating in a team environment
Exceptional written, oral, and interpersonal communication skills
Demonstrated ability to promote and implement changes in support of major processes

What Makes You Stand Out (Desired skills/experiences):
Experience in HR processes or HR operations role
Excellent customer service skills
Experience working within Success Factor system modules (i.e., Learning Administration, Employee Profile, Recruiting, Onboarding, etc.)
Proficiency with Microsoft Excel Education
Bachelor s Degree in Human Resources, Business, or similar discipline

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008