Software Support Engineer, Cell Software

Tesla is re-thinking how batteries are made from the ground up. We're designing new factories, new equipment, new processes, and new software to rapidly scale battery manufacturing, globally. The primary bottleneck to Tesla's future expansion (and the transition to sustainable transport and energy storage) is our ability to produce and procure batteries - that's why we're innovating in-house, with our collection of world-class engineers, to redefine the industry. Software, data and automation all play a huge part in this strategy.We've built software from scratch with a nimble and high performing team to meet the specific needs of Tesla's rapid battery manufacturing scale up. This software tracks every component of the cell manufacturing process and acts as the brain of the entire cell factory.
In tandem we're building a world-class support engineering team that lives in the cell organization and directly supports the cell software stack. You will join an expert team tasked with maintaining the health of our software systems. We're looking for someone aiming at becoming an SRE or Dev-Ops Engineer in the future that wants to get their hands dirty with a production software system supporting 100s of machines, 1000s of users, and millions of physical products being made. We need someone that understands monitoring and troubleshooting software platforms - to detect potential issues and respond swiftly if the system becomes unhealthy.
The ideal candidate thrives in a fast-paced environment and can handle multiple issues and escalations at once, triaging and prioritizing them according to an understanding of the cell process and business operations. This is not your standard software support role. You will be embedded with the Dev Team and actively pushing that team to improve the software product. The improvements you push for will have a direct impact on the efficiency of our cell factories. Our team runs 24x7 to match the manufacturing facilities that we support, and you will be needed on an on-call rotation with potential for rotating schedule.

Responsibilities

• Be the source of truth, by diving deep into the software, systems, and processes that make Tesla a world leader in Cell Manufacturing
• Guide senior developers in what they build and fix next
• Be the representative of both the customer and the software and gain valuable insight into how Tesla's world class developers design and build systems
• Diagnose and troubleshoot complex distributed systems handling large volumes of data and develop solutions that have a significant impact at scale
• Lead problem resolution and coordination activities; troubleshoot issues across the entire stack - hardware, software, application and network
• Drive the program. Own problem prioritization by working with teams at every level and resolving critical issues firsthand. Considered to be the Subject Matter Expert on impact to the manufacturing process
• Grow past issues. Utilize automation and monitoring systems to solve problems, not manage them eternally
• Be the eye of the storm. When there is an issue, be the calm center to which others rally. Work as incident commander of production critical calls. Coordinate and work with multiple teams to smoothly solve some of the highest risk issues in the factory
• Work with high integrity, follows procedures and policies with the handling of sensitive data

Requirements

• Degree in Computer Science, or related Engineering degree, or equivalent experience
• Experience with traditional enterprise data-center technologies, including compute, storage appliances, virtual machines, and networking
• Energized by hunting root causes in a relentless drive towards resolving critical issues. Undaunted in pursuing problems across multiple layers (storage, OS, network, virtualization, and application / DB stack)
• Understand how programming languages can be used to create and improve support tools, with an emphasis on how Python and Go interact with databases and APIs. Interested in looking through code to understand what it does
• 1+ year of working knowledge of SQL, Splunk, or other data analysis/query platform
• Understand how tools like Git, Splunk, and Jira can be used to make solving problems easier
• Must be able to understand integrated systems and their dependencies
• Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously
• Excellent interpersonal skills, energetic and a self-starter; demonstrated ability to meet deadlines and commitments
• Position will require being available to perform occasional maintenance and be available for on-call rotation during non-business hours and over the weekends

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program