DescriptionWe are seeking a
Desktop Support Analyst to join a dynamic IT Operations team that provides comprehensive support across multiple office locations. This role involves a mix of ticket resolution, walk-up support, and project-based work, supporting approximately 800 end users.
The ideal candidate is proactive, resourceful, and thrives in a collaborative environment. You will be responsible for delivering high-quality technical support, maintaining systems, and contributing to process improvements that enhance the overall employee experience.
Key Responsibilities:- Deliver consistent, high-quality end-user support across Windows and macOS environments.
- Provide onsite, email, and chat-based support for hardware, software, and business applications.
- Collaborate with team members to improve support processes, documentation, and service delivery.
- Identify opportunities to enhance business operations through effective use of technology.
- Manage inventory and logistics for hardware, software, and peripherals.
- Support onboarding activities including account setup, device provisioning, and workspace preparation.
- Mentor junior team members and contribute to team development.
- Ensure service level agreements (SLAs) are met or exceeded.
- Administer and support cloud-based business applications.
- Create and maintain clear documentation using tools such as wikis or knowledge bases.
- Evaluate and recommend new tools, platforms, and services to improve IT operations.
- Ensure operating systems and applications are kept up to date.
- Provide audiovisual (AV) support for meetings and events.
Job Type & LocationThis is a Contract position based out of Aurora, IL.
Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Aurora,IL.
Application DeadlineThis position is anticipated to close on Nov 7, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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