Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 07 Month(s)
Skills
Cisco
WebEx
Customer Service
Inventory Management
VTC
Technical Support
Inventory
Videoconferencing
Job Details
Job Description:
***Crop to Crop resumes are accepted
Location Requirement: This position requires candidates to be in onsite 5 days a week. Candidates must be LOCAL If candidates are working remote, please list.
Provide on-site support of TxDOT's Video Teleconferencing Systems (VTC) at the Stassney Campus and support statewide VTC deployment efforts.
- Provide on-site technical support for all VTC systems, including setup, troubleshooting, and operation before, during, and after meetings.
- Perform routine and preventive maintenance on VTC equipment to ensure optimal performance and minimize downtime.
- Deliver user support and training for VTC and A/V technologies, including educating staff on system usage and best practices.
- Respond rapidly to service requests, resolving issues related to sound, video quality, connectivity, and display.
- Support end users with A/V solutions in non-VTC rooms, including general troubleshooting and equipment management.
- Maintain accurate inventory of VTC hardware and coordinate logistics for equipment deployment and repairs.
- Document technical processes, solutions, and user guides for staff reference.
- Collaborate with IT teams and vendors to optimize VTC infrastructure and support statewide deployment efforts.
Required Skills:
- Experience supporting video teleconferencing systems (e.g., Cisco, Microsoft Teams) in an enterprise environment.
- Strong troubleshooting skills for hardware, software, and network issues.
- Excellent communication and customer service skills.
- Ability to provide real-time technical support and user training.
- Familiarity with IT ticketing systems and incident management.
Desired Skills:
- Prior experience in a large campus or multi-room Cisco WebEx environment
- Experience with A/V solutions beyond VTC, such as conference room audio and visual equipment.
- Knowledge of inventory management and logistics for technical equipment.
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