DC/TC Technician (L1 – Hands & Feet Support) - 0109 SS#01

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Technical Support
Security Controls
Storage
Servers
Network Layer
Network+
Physical Layer
Inventory Management
Network
ServiceNow
IT Infrastructure
Incident Management
Standard Operating Procedure
Documentation
Hardware Installation
Computer Networking
Data Link Layer
Communication
CompTIA
Computer Hardware
Attention To Detail
Cabling
Change Management
NOC

Job Details

Job Title: DC/TC Technician (L1 – Hands & Feet Support)

Location: Cincinnati, OH (Onsite)
Duration: 12 Months
Employment Type: Contract (W2)

Pay Rate: $25/hour

Job Summary

The Data Center / Technical Center Technician (L1) provides hands-and-feet technical support for data center and technical facilities operations. This role focuses on physical support activities, assisting remote engineering teams with incidents, service requests, and planned upgrades to ensure the reliability and availability of IT infrastructure.

The technician works under established procedures and guidance, performing routine tasks such as hardware installation, cabling, power checks, equipment monitoring, and basic troubleshooting. This position is well-suited for entry-level IT professionals seeking to build foundational experience in data center operations.

Key Responsibilities

  • Provide hands-and-feet support for data center and technical center environments under the direction of remote engineers or senior technicians

  • Perform physical installation, removal, replacement, and relocation of IT equipment (servers, network devices, storage, racks)

  • Assist with planned upgrades, maintenance activities, and hardware refresh initiatives

  • Conduct basic troubleshooting of hardware, connectivity, power, and cabling issues

  • Execute cabling tasks including patching, labeling, and cable organization (network and power)

  • Perform visual inspections and health checks of equipment, racks, and environmental conditions (LED indicators, fans, power status)

  • Support incident response efforts by following documented runbooks and instructions from L2/L3 teams

  • Update and maintain accurate activity logs and status updates in the ticketing system

  • Adhere to data center policies, safety standards, security controls, and change management procedures

  • Assist with inventory management, asset tagging, and equipment tracking

  • Escalate issues appropriately when problems fall outside L1 scope or documented procedures

Required Skills & Qualifications

  • 1–3 years of experience with a basic understanding of data center environments and IT infrastructure

  • Familiarity with servers, racks, cabling, and networking components

  • Ability to follow standard operating procedures (SOPs) and technical instructions accurately

  • Experience or exposure to ticketing systems (e.g., ServiceNow or similar)

  • Strong attention to detail with clear documentation skills

  • Good communication skills for coordinating with remote technical teams

  • Ability to work in restricted-access environments and comply with security protocols

  • Physically able to lift and move equipment within safety guidelines

  • Willingness to work shifts, on-call rotations, or weekends if required

Preferred Qualifications (Nice to Have)

  • Entry-level IT certifications (CompTIA A+, Network+, or similar)

  • Prior experience in a data center, NOC, or technical support role

  • Basic understanding of networking concepts (ports, patch panels, connectivity)

  • Familiarity with incident, problem, and change management processes

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.