Slack and Zoom Administrator

Job Title: Slack and Zoom Administrator
Location: Englewood Cliffs, New Jersey (Onsite)
Duration/Term: Long-Term Contract

Job Summary:

We are seeking a highly skilled and detail-oriented Senior Collaboration Tools Engineer to serve as the highest tier of technical support for Slack and Zoom within our enterprise environment. This role will oversee the administration, troubleshooting, integration, and optimization of these platforms, ensuring exceptional user experience and alignment with corporate security and compliance policies.

Key Responsibilities:

Slack Administration & Engineering

• Act as Tier 3 support for complex Slack-related incidents, escalations, and service requests
• Troubleshoot API failures, app integrations, user access conflicts, and performance degradation
• Manage enterprise Slack configurations, including channel governance, user provisioning, and Slack Grid
• Monitor Slack service health and analytics; proactively address systemic issues
• Automate workflows and integrations using Slack APIs, webhooks, bots, and internal app development
• Implement and enforce enterprise-grade security and compliance controls (SSO, DLP, retention policies)
• Maintain and update documentation, SOPs, and the Slack administration knowledge base
• Conduct training and mentoring for Tier 1 and 2 support staff on Slack operations and best practices
• Collaborate with IT, InfoSec, and Compliance teams to ensure Slack adheres to internal standards
• Track Slack roadmap and feature releases; assess and implement relevant enhancements

Zoom Support & Administration

• Install, configure, and maintain the Zoom client across Windows, macOS, and mobile platforms
• Provide Tier 1 and Tier 2 support for issues related to performance, audio/video quality, and integrations
• Manage Zoom client policies and settings via the Zoom Admin Portal
• Ensure compliance with security standards (SSO, encryption, access control) and drive related enforcement
• Troubleshoot and resolve connectivity issues (VPN, firewall, proxy) in coordination with infrastructure teams
• Test and validate Zoom versions before production deployment
• Integrate Zoom with third-party tools (e.g., Outlook, Google Workspace, Slack)
• Create user-facing guides and deliver Zoom platform training
• Support major events and participate in incident response & RCA for disruptions
• Stay current on Zoom enhancements and contribute to tool improvement recommendations

Required Skills & Qualifications:

• 7+ years of experience in enterprise IT support, with a focus on collaboration tools
• Expert-level understanding of Slack Enterprise Grid, Slack APIs, automation workflows
• Proven experience supporting Zoom enterprise deployments, client configuration, and integrations
• Strong grasp of corporate SSO, DLP, and compliance concepts
• Familiarity with log analysis and service monitoring tools
• Ability to lead cross-functional troubleshooting and support efforts
• Excellent written and verbal communication skills

Preferred Qualifications:

• Certifications in Slack Administration and Zoom Rooms (or equivalent)
• Experience with identity providers (Okta, Azure AD) for SSO integrations
• Scripting or automation experience (e.g., Python, Bash, JavaScript)
• Previous support experience in a global or regulated environment

Key Skills:

Slack Enterprise Administration, Slack APIs & Integration, Zoom Client Support, Windows/macOS/Mobile Platforms, Zoom Admin Portal, SSO & Security Controls, Workflow Automation, User Provisioning, Incident Response, RCA, End-User Training, Collaboration Tool Monitoring, Compliance & Policy Enforcement, Executive Communication

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