Overview
On Site
USD 45,000.00 - 55,000.00 per year
Full Time
Skills
Help Desk
Tier 1
Tier 2
Remote Support
Hardware Troubleshooting
Issue Tracking
Operating Systems
Remote Access
Management
Network
Printers
Microsoft Operating Systems
Microsoft Windows Server
DHCP
Dragon NaturallySpeaking
DNS
Technical Support
ConnectWise
Microsoft Windows
Virtual Private Network
Cisco VPN
Fortinet
Active Directory
Group Policy
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Our client is seeking a technically skilled IT Helpdesk Analyst to deliver Tier 1 and Tier 2 support for approximately 175 end users. The role begins with phone/remote support, focusing on software and hardware troubleshooting, and transitions into a hybrid model that includes onsite visits for hands-on technical assistance. Travel to client sites is required.
Responsibilities:
Respond to 30-40 support requests daily via phone and ConnectWise ticketing system
Troubleshoot and resolve issues related to:
Required Qualifications:
1-2 years of experience in a corporate IT helpdesk or technical support role
Proficiency with ConnectWise or similar ticketing systems
Strong knowledge of:
Pay and Benefits
The pay range for this position is $45000.00 - $55000.00/yr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Baltimore,MD.
Application Deadline
This position is anticipated to close on Aug 31, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Responsibilities:
Respond to 30-40 support requests daily via phone and ConnectWise ticketing system
Troubleshoot and resolve issues related to:
- Windows 10/11 operating systems
- VPN connectivity and remote access
- Active Directory user and group management
- Network peripherals (printers, scanners, etc.)
- Provide phone and onsite support for:
- Windows Server environments
- DHCP/DNS configuration
Required Qualifications:
1-2 years of experience in a corporate IT helpdesk or technical support role
Proficiency with ConnectWise or similar ticketing systems
Strong knowledge of:
- Windows desktop environments
- VPN technologies (e.g., Cisco AnyConnect, Fortinet)
- Active Directory and Group Policy
Pay and Benefits
The pay range for this position is $45000.00 - $55000.00/yr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Baltimore,MD.
Application Deadline
This position is anticipated to close on Aug 31, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.