Overview
Skills
Job Details
Position Summary
The Technical Business Analyst (TBA) will play a vital role in the modernization and optimization of SCDPH s HR systems including the South Carolina Enterprise Information System (SCEIS) SAP ECC platform and other enterprise applications.
The TBA will analyze business and system processes, identify improvement opportunities, and collaborate with HR, Finance, and IT teams to deliver efficient, secure, and compliant technology solutions. This role ensures that business needs are translated into effective system functionality while supporting implementation, testing, documentation, and training throughout the software development lifecycle.
Scope of Work
The selected candidate will support modernization efforts across financial and administrative systems by:
Migrating legacy systems to standardized platforms.
Upgrading outdated components to current technology standards.
Streamlining workflows to improve efficiency and compliance.
Supporting transitions from project development to operational sustainment.
Work will be performed under limited supervision with assigned deliverables, priorities, and milestones as directed by the project manager.
Primary Duties and Responsibilities
<>System Analysis & Support</>Analyze and document HR, financial, and administrative system processes to identify issues and optimization opportunities.
Evaluate how SCDPH utilizes SCEIS SAP ECC modules and recommend process enhancements.
Support the full system lifecycle, including requirements gathering, validation, and maintenance.
Maintain and update technical procedures and business process documentation.
Participate in system upgrades, patches, and new module deployments.
Conduct unit, integration, and user acceptance testing (UAT).
Support production rollouts, ensuring minimal disruption to agency operations.
Coordinate testing and implementation activities with technical and functional stakeholders.
Develop and maintain user manuals, system documentation, and process flow diagrams.
Conduct system training sessions and create knowledge transfer materials.
Support end-users with guidance on best practices for system utilization.
Develop and maintain custom reports, dashboards, and analytics using Excel, Power BI, and SAP tools.
Support compliance and audit reporting needs.
Monitor data accuracy, integrity, and security across HR systems.
Identify and resolve data inconsistencies and inefficiencies.
Partner with HR, Finance, and IT to streamline workflows and automate manual tasks.
Conduct gap analyses to define current vs. future state process requirements.
Present recommendations for technology and process enhancements aligned with agency strategy.
Prepare project plans, schedules, and progress reports.
Facilitate stakeholder meetings and maintain clear communication channels.
Track deliverables, risks, and issues to ensure project success.
Create and manage work requests through the agency s ticketing system.
Adhere to SCDPH Information Technology standards and state cybersecurity policies (NIST 800-53, FISMA, SC InfoSec).
Support development and enforcement of agency data protection and privacy procedures.
Ensure all system updates comply with applicable federal and state regulations.
Contract Requirements
The consultant will be expected to work onsite 40 hours per week in Columbia, SC, with occasional flexible hours as needed.
The consultant must sign a Confidentiality Agreement and/or Business Associate Agreement (BAA) as applicable.
All deliverables, source code, and documentation produced under this contract are the sole property of SCDPH.
No additional costs (travel, benefits, lodging, etc.) will be reimbursed beyond the approved hourly rate.
All timesheets must be submitted and approved per state contract terms.
DPH Support Provided
Workstation, required software, and network access.
Access to subject matter experts, data, and documentation.
Conference room scheduling and project meeting support.
Required Skills
3+yrs. Proven ability to analyze, document, and improve complex business and system processes.
3+yrs. Experience supporting or administering HRIS platforms.
5+yrs. Knowledge of state HR/payroll processes and compliance standards (HIPAA, FLSA, data privacy).
5+yrs. Strong technical documentation and communication skills (user guides, SOPs, specifications).
5+yrs. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and collaboration tools (Teams, SharePoint).
5+yrs. Advanced data analysis and visualization experience (Excel, Power BI).
Preferred Skills
Experience with SAP SuccessFactors or related HR systems.
Familiarity with information security and compliance frameworks (NIST, ISO, etc.).
Understanding of IT development, implementation, and system integration projects.
Excellent written, verbal, and interpersonal communication skills.
Education and Certifications
Required: Bachelor s or Master s Degree in Business Administration, Computer Science, Information Systems, or related field or equivalent work experience.
Certifications: None required; relevant SAP or business analysis certifications are a plus.
Interview Process
Candidates will participate in one or more rounds of interviews conducted via phone, video conference, or in-person panel.
Selected candidates will be contacted for scheduling after the position closes.