Overview
On Site
Contract - Independent
Contract - W2
Skills
Help Desk
SAP BASIS
Switches
Computer Hardware
Computer Networking
Collaboration
Break/Fix
Testing
Technical Support
Computer Troubleshooting
Repair
Network
Documentation
Communication
Attention To Detail
Call Center
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis. This role involves providing technical support for a nationwide infrastructure upgrade, ensuring IT systems and equipment function seamlessly across multiple locations. The position requires working on-site during 3rd shift hours from Monday through Thursday.
Responsibilities:
Conduct pre- and post-validation checks on IT equipment to support a nationwide switch upgrade project.
Provide technical assistance and troubleshooting for computer hardware issues and basic network problems.
Document network configurations and updates with precision to ensure clear communication and project progress.
Collaborate with team members to address and resolve break/fix incidents efficiently.
Maintain thorough and accurate records of technical support activities and resolutions.
Communicate effectively with stakeholders to provide updates and ensure alignment with project goals.
Monitor IT systems during assigned shifts to proactively identify and resolve potential issues.
Utilize call center experience to provide responsive and detail-oriented support to users.
Ensure all equipment upgrades meet established standards and protocols.
Support the implementation and testing of new IT systems as required.
Requirements
Proven experience in IT Help Desk or technical support roles.
Familiarity with computer hardware troubleshooting and repair.
Basic understanding of network systems and the ability to troubleshoot connectivity issues.
Strong documentation skills to record and maintain accurate project details.
Excellent communication skills to interact with team members and stakeholders effectively.
Attention to detail to ensure equipment validations are completed accurately.
Previous experience in a call center environment is preferred.
Ability to work on-site during 3rd shift hours from Monday through Thursday.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis. This role involves providing technical support for a nationwide infrastructure upgrade, ensuring IT systems and equipment function seamlessly across multiple locations. The position requires working on-site during 3rd shift hours from Monday through Thursday.
Responsibilities:
Conduct pre- and post-validation checks on IT equipment to support a nationwide switch upgrade project.
Provide technical assistance and troubleshooting for computer hardware issues and basic network problems.
Document network configurations and updates with precision to ensure clear communication and project progress.
Collaborate with team members to address and resolve break/fix incidents efficiently.
Maintain thorough and accurate records of technical support activities and resolutions.
Communicate effectively with stakeholders to provide updates and ensure alignment with project goals.
Monitor IT systems during assigned shifts to proactively identify and resolve potential issues.
Utilize call center experience to provide responsive and detail-oriented support to users.
Ensure all equipment upgrades meet established standards and protocols.
Support the implementation and testing of new IT systems as required.
Requirements
Proven experience in IT Help Desk or technical support roles.
Familiarity with computer hardware troubleshooting and repair.
Basic understanding of network systems and the ability to troubleshoot connectivity issues.
Strong documentation skills to record and maintain accurate project details.
Excellent communication skills to interact with team members and stakeholders effectively.
Attention to detail to ensure equipment validations are completed accurately.
Previous experience in a call center environment is preferred.
Ability to work on-site during 3rd shift hours from Monday through Thursday.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.