Overview
On Site
USD 60,000.00 - 70,000.00 per year
Full Time
Skills
UG
Recruiting
Technical Support
Printers
Software Security
Remote Support
Remote Access
Backup Administration
Research
Storage
Onboarding
Asset Management
Computer Hardware
Reporting
Cyber Security
Mathematics
Service Desk
System Administration
Active Directory
Microsoft Exchange
Mobile Devices
Telecommunications
Operating Systems
Servers
Information Security
Management
Computer Networking
Backup
Recovery
Switches
Routing
Artificial Intelligence
Job Details
Title: Systems Engineer I
State Role Title:Systems Engineer I
Hiring Range: $60,000 - $70,000
Pay Band: UG
Agency: Commonwealth Savers Plan
Location:ARBORETUM NORTH CHESTERFIELD
Agency Website:;br>
Recruitment Type: General Public - G
Job Duties
Provide all technical support for: PCs, printers, phones, networks, hardware, software, and maintenance including, but not limited to, installations, configurations, software, security patches and updates
Provide remote support for work at home users and troubleshoots remote access issues
Respond to users' technical problems when reported to the ServiceDesk, troubleshoots issues and tracks resolution for departmental reporting
Ensure backups are completed daily; research and resolve any backup issues; maintain tape storage library; and perform restoration tests at prescribed intervals
Document processes and procedures
Support departmental projects including new system implementations and configuration set up
Provide support for new employee onboarding, provides requested equipment, and update asset management systems to record technical hardware and software assets assigned to staff
Report on and help procure end user technical assets needed to perform their job functions
Assist with maintaining an adequate cyber security posture for the division and the agency
Minimum Qualifications
Associate degree in IT, CS, Mathematics, or related field preferred or an equivalent combination of education and experience
2+ years technical experience in service desk support, system administration, or networking
Experience administering users in Microsoft Active Directory and Exchange
Experience troubleshooting a variety of technical platforms including PC's, mobile devices, and telecommunication equipment
Knowledge of desktop operating systems, servers, and office applications
Knowledge of information security best practices and standards
Ability to communicate technical issues to diverse audiences with varying technical knowledge
Ability to prioritize and manage multiple requests
Knowledge of networking technologies including AD, server and PC security, backup and recovery, and basic switching and routing
Additional Considerations
Experience dealing with vendors, consultants, or other companies' support staff.
Basic understanding of artificial intelligence, including the ability to design and construct effective prompts for AI systems
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Contact Information
Name: Jessica Geis
Phone:
Email:
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
State Role Title:Systems Engineer I
Hiring Range: $60,000 - $70,000
Pay Band: UG
Agency: Commonwealth Savers Plan
Location:ARBORETUM NORTH CHESTERFIELD
Agency Website:;br>
Recruitment Type: General Public - G
Job Duties
Provide all technical support for: PCs, printers, phones, networks, hardware, software, and maintenance including, but not limited to, installations, configurations, software, security patches and updates
Provide remote support for work at home users and troubleshoots remote access issues
Respond to users' technical problems when reported to the ServiceDesk, troubleshoots issues and tracks resolution for departmental reporting
Ensure backups are completed daily; research and resolve any backup issues; maintain tape storage library; and perform restoration tests at prescribed intervals
Document processes and procedures
Support departmental projects including new system implementations and configuration set up
Provide support for new employee onboarding, provides requested equipment, and update asset management systems to record technical hardware and software assets assigned to staff
Report on and help procure end user technical assets needed to perform their job functions
Assist with maintaining an adequate cyber security posture for the division and the agency
Minimum Qualifications
Associate degree in IT, CS, Mathematics, or related field preferred or an equivalent combination of education and experience
2+ years technical experience in service desk support, system administration, or networking
Experience administering users in Microsoft Active Directory and Exchange
Experience troubleshooting a variety of technical platforms including PC's, mobile devices, and telecommunication equipment
Knowledge of desktop operating systems, servers, and office applications
Knowledge of information security best practices and standards
Ability to communicate technical issues to diverse audiences with varying technical knowledge
Ability to prioritize and manage multiple requests
Knowledge of networking technologies including AD, server and PC security, backup and recovery, and basic switching and routing
Additional Considerations
Experience dealing with vendors, consultants, or other companies' support staff.
Basic understanding of artificial intelligence, including the ability to design and construct effective prompts for AI systems
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Contact Information
Name: Jessica Geis
Phone:
Email:
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.