GTS - US Entity - Deployment Analyst

Overview

On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 6+ mo(s)

Skills

SKILLS TO BE ASSIGNED

Job Details

Network/Telephony Deployment Support Specialist
Remote (No time zone preference; West Coast candidates may need to accommodate early hours depending on store needs)
6 Months with possible extension
$30.00/hr-$35.00/hr on w2 , DOE

Job Summary
The Network/Telephony Deployment Support Specialist is responsible for supporting and implementing network and telephony hardware/software deployments for Gap Inc. stores across North America. The role requires remote coordination with on-site technicians and various internal and external partners to ensure timely and effective delivery of IT infrastructure.

Essential Duties & Responsibilities
1. North American Network/Telephony Store Support

  • Serve as the primary Point of Contact (POC) for Gap North America s store-related network and telephony activities, including construction, deployment, and break-fix initiatives.
  • Proactively coordinate with construction teams to ensure the effective implementation of networking and telephony in new and remodeled stores.
  • Configure network and telephony hardware across the U.S. and Canada.
  • Order network and telephony circuits and coordinate timely implementation to meet project deadlines.
  • Troubleshoot, diagnose, resolve, or escalate network-related technical and procedural issues.
  • Manage service level escalations and follow appropriate escalation protocols.
  • Leverage available tools and resources to address inventory constraints efficiently.
  • Foster strong cross-functional relationships with internal business partners.
  • Identify, communicate, and mitigate project risks to ensure timelines are met.
  • Track and manage financials for procured network hardware and services.


2. Vendor Management

  • Oversee shipping and receiving activities related to network and telephony hardware at the warehouse.
  • Respond to and resolve service level escalations involving vendors.
  • Maintain effective communication and collaboration with multiple third-party vendors.
  • Participate in network escalation and troubleshooting processes in collaboration with vendors.


3. Reporting & Miscellaneous Projects

  • Maintain and update inventory and project tracking systems using tools like Excel, PowerBI, and Smartsheet.
  • Summarize and report on complex projects with multiple dependencies and moving parts.
  • Monitor project status and deliver timely updates to leadership.
  • Prepare and submit weekly status summaries detailing network-related activities and changes.


Organizational Relationships
Collaborates with IT teams, store personnel, Brand Operations, Corporate Architecture, Construction, and both IT and non-IT departments.

Required Qualifications

  • Knowledge, Skills & Abilities
  • Strong verbal and written communication skills.
  • Excellent analytical and problem-solving skills.
  • Self-starter with the ability to work independently and prioritize multiple tasks.
  • Proficient in Microsoft Office applications, with advanced Excel skills (formulas, pivot tables, graphs, queries, macros).
  • Experience with PowerBI preferred.
  • Comfortable navigating ambiguity and working in a fast-paced, dynamic environment.
  • Willingness and ability to learn the technical and procedural aspects of.'s retail store environment.


Education

  • Bachelor s degree (BA/BS) or equivalent work experience preferred.


Experience

  • Minimum 4 years of experience in IT support or a related field.
  • At least 2 years of hands-on networking experience (Routers, Switches, LAN/WAN, IP, Zoom Telephony Systems).
  • Project management or project coordination experience preferred.
  • Previous experience in a retail or field support environment

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