Senior Infra Engineer (REMOTE)

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Analytical Skill
Artificial Intelligence
Communication
Dashboard
Dynatrace
IT Service Management
KPI
Python
Real-time
Reporting
Scripting
ServiceNow
User Experience
Windows PowerShell

Job Details

Senior Infra Engineer

REMOTE

Contract

What are the top 3 skills required for this role?

1. Nexthink / Digital End User Experience tools expertise

2. ServiceNow Expertise (ITSM, Employee Center and virtual Agent)

3. Good Expertise on Digital Experience monitoring tools like Dynatrace/Riberbed Aternity

Job Description/ Responsibilities

Proactive Servicing Role - High degree of experience with Proactive Servicing in the context of Nexthink and ServiceNow, looking to evaluate our entire process, benchmark against industry best practices)

Key Responsibilities:

Monitor device and application health using Nexthink dashboards.

Analyze sentiment surveys and behavioral patterns to detect early signs of degradation.

Correlate Nexthink data with ServiceNow incident trends.

Recommend proactive campaigns and remediation actions.

Define and track XLAs and experience KPIs.

Align Nexthink insights with ServiceNow dashboards and reporting.

Captures real-time experience data (device health, app performance, user sentiment).

Skills:

Experience with Nexthink, ServiceNow Reporting, and XLAs.

Hands-on with Nexthink Actions, ServiceNow Flow Designer, and scripting (PowerShell, Python).

Experience with automation platforms and scripting

Strong analytical and communication skills

Deep knowledge of ServiceNow platform, modules, and configuration.

Experience with Virtual Agent, Now Assist, and ServiceNow AI features

Years of Experience: 12.00 Years of Experience

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About Digitive LLC