Now Hiring: ServiceNow Architect (SPM / PPM Specialist)

Location: Texas (Remote – Only TX Candidates Eligible)
Client: State of Texas
Experience: Minimum 15–16+ Years

Role Overview

State of Texas is seeking a highly experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow platforms with a strong focus on Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM).

This role requires a true architect-level professional, not a developer or administrator, with proven experience designing large-scale ServiceNow solutions in complex enterprise and regulatory environments.

Key Responsibilities

• Own end-to-end ServiceNow architecture, design, implementation, and platform integrity
• Provide High-Level Designs (HLD) and technical specifications for ServiceNow solutions
• Lead hands-on configuration, customization, development, and integrations
• Serve as a technical authority and quality gate for all ServiceNow deliverables

Design and implement:

• ServiceNow application modules
• Integrations with third-party enterprise systems (e.g., Azure Active Directory)
• ITIL / ITSM process automation
• User provisioning integrated with internal and external systems
• ServiceNow security architecture
• Architect integrations with custom-built, COTS, and SaaS applications
• Participate in process flow analysis and redesign in collaboration with Project Managers
• Work closely with business stakeholders to enhance operational workflows using ServiceNow
• Ensure cross-module configurations do not negatively impact platform performance
• Understand and leverage ServiceNow table structures and data models
• Share best practices and provide consultative guidance throughout the project lifecycle
• Collaborate effectively with remote teams

Required Skills & Qualifications

• Must be a ServiceNow Architect with enterprise-scale implementation experience
• SPM / PPM module implementation – MUST
• Minimum 5+ years hands-on SPM/PPM implementation experience

Extensive experience across:

• ITBM, ITSM, ITOM, ITAM, IRM, SecOps, DevOps, Change Management
• Strong hands-on expertise in:
• ServiceNow configuration, development, and integrations
• User Provisioning, Incident, Problem, Change, CMDB, Asset, Service Catalog, Email modules
• Proven experience architecting inbound/outbound integrations using:
• Azure AD
• SSO / Trusted Sources
• MID Server
• REST / SOAP Web Services
• Email integrations
• Excellent verbal and written communication skills, including:
• Executive-level presentations
• Technical leadership
• Mentoring junior team members
• Strong background in:
• Technical documentation (Architecture, Design, Implementation, Configuration)
• Core ITSM process implementations
• ServiceNow System Administrator and/or Implementation Specialist Certification
• Technical knowledge in Java, JavaScript, SQL is highly desirable

Interested or have a strong TX-based ServiceNow Architect? Reach out directly for rate details and submission process.