Contact Center Technology Engineer

Location: Charlotte, NC
Salary: $60.00 USD Hourly - $65.00 USD Hourly
Description:

• Contact Center Technology Engineer
• Location: Charlotte, NC | Irving, TX | Columbus, OH | Chandler, AZ
• 
  
• About Us: At CLIENT, we're seeking a skilled Contact Center Technology Engineer to join our team. If you have experience with contact center technologies, strong SRE skills, and excellent communication abilities, we'd love to hear from you!
  
  Top 3 Requirements:
  
  1. Contact Center Technology Experience:
     • Demonstrated experience with contact center technologies, such as Nice or Nexidia.
     • Ability to configure, troubleshoot, and optimize contact center systems.
  2. SRE Mindset:
     • Apply Site Reliability Engineering (SRE) principles to ensure system reliability, scalability, and performance.
     • Proactively monitor and address incidents, outages, and performance bottlenecks.
  3. Communication Skills and Accountability:
     • Excellent communication skills to collaborate with cross-functional teams, stakeholders, and end-users.
     • Take ownership of tasks, meet deadlines, and ensure accountability.
  
  Day-to-Day Duties: As a Contact Center Technology Engineer, your daily responsibilities will include:
  
  • Incident Management:
    • Respond to and resolve contact center incidents promptly.
    • Investigate root causes and implement corrective actions.
  • Change Management:
    • Participate in change management processes for contact center systems.
    • Coordinate and execute changes while minimizing impact on operations.
  • Patch/Vulnerability Management:
    • Apply patches and updates to contact center software and infrastructure.
    • Address security vulnerabilities promptly.
  • On-Call Support:
    • Be available for on-call support during off-hours.
    • Handle urgent issues and escalations.
  • Monitoring and Automation:
    • Monitor contact center performance, capacity, and availability.
    • Use scripting, RPA (Robotic Process Automation), and tools like BigPanda for automation.
  • Internal Requests:
    • Work with internal teams to fulfill requests related to call extraction, user administration, and other contact center needs.
  
  Job Expectations:
  
  • This position is not eligible for Visa sponsorship.
  • Telecommuting is not an option for this position.
  • Relocation assistance is not available for this position.
Join us in shaping the future of our contact center technology and delivering exceptional experiences to our customers!

Contact:

This job and many more are available through The Judge Group. Please apply with us today!