Helpdesk Telephony Technician (Unified Communications)

Job Title: Helpdesk Telephony Technician

Job Category: Telecommunications Specialist / Support
Location: Remote (U.S.-based)
Duration: 12-18 Months (Contract)
Industry: Telecom and Healthcare

Job Description:

Our client, a healthcare organization, is undergoing a major telephony migration and is seeking Helpdesk Telephony Technicians to provide frontline support during this transition. The project involves migrating from three legacy systems (Cisco, PBX, Mytel) to Microsoft Teams (VOIP) and decommissioning the primary data center.
In this role, you'll be responsible for handling day-to-day support tickets related to telephony issues, including Moves, Adds, and Changes (MACs). You'll work closely with end users to resolve issues remotely while the engineering team focuses on the core migration.

Key Responsibilities:

• Respond to and resolve telephony-related helpdesk tickets
• Support end users with Moves, Adds, and Changes (MACs)
• Use remote login tools to troubleshoot and resolve issues
• Document support activities in the ticketing system
• Escalate complex issues to the engineering team as needed

Must-Have Skills:

• Experience with Legacy Telephony Systems (Cisco, PBX, Mytel)
• Familiarity with remote support tools
• Proficiency in ticketing systems (e.g., ServiceNow, Remedy)
• Experience supporting Microsoft Teams and VOIP
• Strong troubleshooting and communication skills

Nice-to-Have Skills:

• Cisco VOIP
• Phone system installation and support
• Basic cabling knowledge

Why Join?

• Fully Remote role
• Be part of a mission-driven healthcare organization
• Long-term contract with potential for extension
• Support a high-impact, enterprise-wide migration project

Pay and Benefits
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jun 2, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.