Field IT Technician Job Description

Job Overview

We are seeking a skilled and proactive Field IT Technician to provide on-site technical support for our organization s IT systems and infrastructure. The Field IT Technician will travel to various locations to install, troubleshoot, maintain, and repair hardware, software, and network systems. This role requires strong problem-solving skills, excellent customer service, and the ability to work independently in diverse environments.

Key Responsibilities

• On-Site Technical Support: Provide hands-on troubleshooting, maintenance, and repair of IT hardware, including desktops, laptops, printers, servers, and networking equipment.

• System Installation and Configuration: Install and configure hardware, software, and network systems at client or company sites, ensuring compliance with organizational standards.

• Network Troubleshooting: Diagnose and resolve network connectivity issues, including Wi-Fi, LAN, and VPN configurations.

• Customer Interaction: Communicate effectively with end-users to understand issues, provide solutions, and offer basic training or guidance on IT systems.

• Documentation: Maintain accurate records of service requests, repairs, and installations, including detailed reports on issues resolved and actions taken.

• Inventory Management: Track and manage IT equipment and supplies, ensuring availability of necessary tools and parts for field operations.

• Preventive Maintenance: Perform regular maintenance checks on IT systems to prevent potential issues and ensure optimal performance.

• Compliance and Security: Adhere to company policies, security protocols, and industry standards when handling sensitive data and systems.

• Travel: Travel to various locations, including remote sites, to provide timely support and meet service-level agreements.

Qualifications

• Education: Associate s or Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• Experience: 2+ years of experience in IT support, preferably in a field service or on-site technical support role.

• Technical Skills:

  • Proficiency in troubleshooting hardware, software, and network issues.

  • Familiarity with operating systems (Windows, macOS, Linux).

  • Knowledge of networking protocols (TCP/IP, DNS, DHCP) and hardware (routers, switches, access points).

  • Experience with remote desktop tools, ticketing systems, and IT asset management software.

• Certifications: Preferred certifications include CompTIA A+, Network+, Microsoft Certified Professional (MCP), or Cisco Certified Technician (CCT).

• Soft Skills:

  • Strong problem-solving and analytical skills.

  • Excellent communication and customer service skills.

  • Ability to work independently and manage time effectively.

• Physical Requirements: Ability to lift and carry equipment (up to 50 lbs), climb ladders, and work in confined spaces as needed.

• Driver s License: Valid driver s license and reliable transportation required for travel to various sites.

Work Environment

• Location: Field-based, requiring travel to client or company locations within a designated region.

• Schedule: Full-time, with potential for on-call or after-hours support as needed.

• Conditions: May involve working in various environments, including offices, data centers, or outdoor sites, with exposure to varying weather conditions.