Technical Support Team Lead

Help Desk Team Lead - Be the Backbone of IT Support Excellence!
Location: Folsom, CA | Schedule: Full-Time | Hybrid-Remote

Are you a natural leader with a passion for tech and a talent for bringing out the best in others? We're looking for a Help Desk Team Lead who's ready to take charge, inspire a team, and drive exceptional support experiences for our partner customers.

This isn't your average help desk role. You'll be the go-to expert, the motivator, and the problem-solver who keeps the wheels turning and the team thriving.

What You'll Do:

• Lead and guide a team of Level I/II support pros-be their coach, mentor, and technical guru.


• Jump in when call or ticket volumes spike-your hands-on skills will shine.


• Collaborate with leadership to align support strategies with business goals.


• Run weekly stand-ups, track KPIs, and help shape the future of our support operations.


• Be the escalation point for complex issues and a key player in process improvement.


• Partner with resource coordinators to ensure smooth scheduling and ticket triage.


• Help interview and onboard new team members-your voice matters.

What You Bring:

• Proven experience as a Support Engineer with strong technical chops.


• A passion for service excellence and a knack for solving problems efficiently.


• Experience training and mentoring others in a fast-paced environment.


• Strong organizational, communication, and multitasking skills.


• Ability to document processes and contribute to knowledge management.


• Flexibility to work after hours when needed-team success is your priority.

Bonus Points:

• Experience with IT Glue or similar documentation tools.


• Familiarity with central business management systems.


• A proactive mindset and a drive to continuously improve operations.

What's in It for You:

• Competitive hourly pay


• Monday-Friday, 8-hour shifts


• Hybrid-remote flexibility


• A collaborative, growth-focused environment where your leadership makes a real impact

Ready to lead from the front and elevate IT support to the next level?
Apply now and be part of a team that values innovation, teamwork, and long-term success.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.