QA Automation Engineer with Node.js

QA Automation Engineer with Node.js
Location: New York city, NY
Duration: 12+ months contract

Job Description: About This Position
We are looking for a QA Automation Engineer with strong experience in Node.js-based test automation frameworks and a preferred background in Cyara for IVR and call routing testing. This role will focus on building robust automated test suites for voice and digital channels in a contact center environment, ensuring high-quality customer experiences.

Key Responsibilities

• Automation Development
• Design, develop, and maintain automated test scripts using Node.js and related frameworks
• Implement reusable components and libraries for API, UI, and telephony testing.
• Integrate automation into CI/CD pipelines for continuous testing.
• IVR & Contact Center Testing
• Create and execute Cyara test cases, campaigns, and journeys for IVR flows and call routing scenarios.
• Validate DTMF, speech recognition, transfers, queuing, and failover logic.
• Monitor and analyze Cyara Pulse alerts for proactive issue detection.
• Quality Assurance
• Define test strategies, coverage matrices, and traceability to requirements.
• Perform functional, regression, and performance testing across multiple environments.
• Document defects, root cause analysis, and provide actionable insights.
• Collaboration
• Work closely with developers, IVR designers, and routing engineers to ensure testability and quality.
• Participate in release readiness reviews and contribute to automation best practices.

Required Qualifications

• 2 5 years in QA automation with strong proficiency in Node.js.
• Solid understanding of REST APIs, JSON, and microservices testing.
• Strong debugging and scripting skills.

Preferred Skills

• Experience with Cyara for IVR and call routing testing (Test Cases, Campaigns, Journeys, Pulse).
• Knowledge of contact center platforms (Amazon Connect, Genesys, Cisco, Avaya, NICE CXone).
• Exposure to speech recognition testing, synthetic monitoring, and performance testing.

Education

• Bachelor s degree in Computer Science, Engineering, or equivalent experience.

Nice-to-Have

• Experience with cloud contact center solutions.
• Familiarity with observability tools (Splunk, ELK).