ATM Operator

IT Operator(ATM) - General Coordinator

Vienna, VA

Hours: *DAY SHIFT* 6:00 am 6:00 pm (12-hour rotation, weekends and holidays)

Responsibilities

• Proactively monitor the ATM enterprise for performance and availability.
• Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance.
• Detect, isolate, diagnose, record, escalate, and resolve ATM operational issues, incidents, and outages as quickly as possible.
• Create, document, and update incident tickets, record faults, actions for resolution, and up times.
• Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
• Dispatch services for ATM component failures and outages; monitor until resolution

Qualifications All required unless otherwise noted

• 1-2 years of ATM and/or network monitoring experience
• Ability to respond quickly and accurately in high-pressure situations
• Ability to effectively manage tasks and job duties with shifting priorities
• Ability to document and apply policies, standards, and procedures
• Experience in problem resolution, including determining root cause, scope, and scale of issues
• Exposure to validating system availability and performance
• Working knowledge of enterprise systems, terminal knowledge, and IT terminology
• Research, analytical, and problem-solving skills
• Effective skill in exercising initiative and using good judgment to make sound decisions
• Effective skill supporting a global 24/7/365, member/customer-focused services operation
• Effective verbal and written communication skills
• Working knowledge of ATM and/or enterprise system monitoring tools