Overview
On Site
Hybrid
USD 80.00 - 84.00 per hour
Full Time
Skills
Team Leadership
Routing
Process Flow
Management
High Availability
Scalability
Personas
Brand
Use Cases
Analytics
Reporting
Mentorship
Technical Direction
User Experience
Roadmaps
Regulatory Compliance
Privacy
API
Authentication
JavaScript
Node.js
JSON
Python
Artificial Intelligence
Machine Learning (ML)
Natural Language Processing
BERT
Generative Artificial Intelligence (AI)
Cloud Computing
Microsoft Azure
Amazon Web Services
Google Cloud Platform
Google Cloud
Microservices
Leadership
Agile
Collaboration
Workflow
Analytical Skill
Communication
Stakeholder Engagement
Job Details
Senior BOT Developer & AI Lead IV
Birmingham, AL, Atlanta, Charlotte, NC (Hybrid, onsite Tues, Wed, Thurs)
3-6-month contract to hire
Pay Range $80.00-84.00/hr.
A seasoned Senior BOT Developer with deep expertise in Conversational AI and team leadership. This role will lead the development and deployment of intelligent chatbots using LivePerson's Conversation Builder, integrating AI capabilities to deliver scalable, secure, and engaging customer experiences.
Responsibilities
ChatBot Development
AI & Automation Integration
Leadership & Strategy
Required Skills
Bonus Skills
Birmingham, AL, Atlanta, Charlotte, NC (Hybrid, onsite Tues, Wed, Thurs)
3-6-month contract to hire
Pay Range $80.00-84.00/hr.
A seasoned Senior BOT Developer with deep expertise in Conversational AI and team leadership. This role will lead the development and deployment of intelligent chatbots using LivePerson's Conversation Builder, integrating AI capabilities to deliver scalable, secure, and engaging customer experiences.
Responsibilities
ChatBot Development
- Design and build chatbots using LivePerson Conversation Builder, including standard, routing, FAQ, transactional, and post-conversation survey bots.
- Prepare Chatbot storyboards, user/process flows to effectively communicate interaction and design ideas.
- Configure and manage agent connectors to ensure high availability and scalability (e.g., handling 999+ concurrent conversations).
- Implement custom chatbot personas aligned with brand voice and customer journey goals.
- Integrate chatbots with backend systems via APIs for automated use cases
AI & Automation Integration
- Leverage Knowledge AI, Generative AI, and NLU engines to enhance bot intelligence and response quality.
- Develop custom logic and flows using LivePerson's Functions and SDKs.
- Optimize chatbot performance using analytics, reporting, and feedback loops.
Leadership & Strategy
- Lead a team of bot developers and automation engineers, providing mentorship and technical direction.
- Collaborate with UX designers, product managers, and stakeholders to define bot strategy and roadmap.
- Ensure compliance with security, privacy, and ethical AI standards.
- Keep abreast of the latest Chatbot trends, techniques, and technologies.
Required Skills
- 5+ years in chatbot development, with 2+ years on Conversational Cloud platforms (e.g. LivePerson LiveEngage)
- Strong understanding of Conversation Builder, agent connectors, skills & campaigns, and API-based authentication.
- Strong in JavaScript skills
- Strong Node.js, REST APIs and JSON; and Python for bot logic and integrations.
- Experience with AI/ML models, NLP engines (e.g., LUIS, GPT, BERT), and Generative AI.
- Familiarity with cloud platforms (Azure, AWS, Google Cloud Platform) and microservices architecture.
- Proven leadership in agile environments and cross-functional collaboration.
Bonus Skills
- Experience with LivePerson integrations.
- Knowledge of workflow automation.
- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder engagement abilities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.