Business Process Manager - Drupal

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Business Process Manager - Drupal for a Full-Time position.

Job Summary:

We are seeking experienced Business Process Managers to lead process discovery and optimization efforts across federal agencies. In this role, you will work closely with stakeholders to map current-state workflows, identify inefficiencies, and design future-state solutions for implementation within a Drupal-based BPM platform. Your work will drive measurable improvements in service delivery, compliance, and digital modernization efforts.
Key Responsibilities:

• Lead discovery sessions with federal stakeholders to document as-is business processes, pain points, and areas for improvement.
• Develop clear and comprehensive process maps, user journeys, and supporting documentation using industry-standard tools (e.g., BPMN, Visio, Lucidchart).
• Translate business objectives and user needs into functional requirements and system specifications for Drupal-based platforms.
• Collaborate with technical teams and federal leadership to scope, prioritize, and deliver enhancements aligned with mission goals and compliance standards.
• Champion continuous process improvement initiatives, utilizing stakeholder feedback, analytics, and policy changes to drive sustainable improvements.
• Support Agile/Scrum teams by ensuring requirements traceability, sprint readiness, and alignment between product development and business goals.

Required Qualifications:

• 5+ years of experience in business process analysis and continuous improvement in complex organizations.
• 5+ years facilitating workshops, stakeholder interviews, and gathering business and technical requirements.
• 5+ years of experience in process modeling using tools such as BPMN, Visio, or Lucidchart.
• 3+ years working with Drupal or similar CMS/BPM platforms in a requirements-gathering or solution design capacity.
• Familiarity with federal government operations, digital modernization initiatives, and compliance frameworks (e.g., Section 508, FISMA).
• Strong command of Agile/Scrum methodologies and experience working with cross-functional delivery teams.
• Excellent communication and documentation skills with the ability to translate complex requirements into actionable deliverables.
• Proven ability to manage multiple priorities and facilitate collaboration across technical and non-technical teams.

Preferred Qualifications:

• Experience with service design, journey mapping, or Lean Six Sigma methodologies.
• Knowledge of federal acquisition and IT governance processes.
• Certifications in CBPA, BPMN, Agile, or similar frameworks are a plus

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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