Data Analyst (Cross Border Payroll Tax)

Software Guidance & Assistance, Inc., (SGA), is searching for a Data Analyst for a contract assignment with one of our premier financial services clients in Tampa, FL.

Responsibilities :

• Will apply specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
• Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures, or practices.
• Respond to CBET requests that are submitted through the Service Now ticketing system. This includes ongoing monitoring from case creation to case closure and ensuring the information in the case is complete and the appropriate documentation has been provided
• Answer CBET inquiries via a shared mailbox
• Provide verbal and written feedback to questions from vendors, employees, and global partners
• Perform validation checks on employee data and update as necessary
• Analyze data and metrics in Excel using pivot tables, VLOOKUP, and other advanced features
• Manage critical and time-sensitive issues to ensure program compliance
• Performs more complex tasks in support of the team manager and area projects as assigned
• Participate in project work as needed including NYS trailing liabilities related to supplemental compensation project for YE 2024/Year Start 2025 to include:
• Population review/identification
• Coordination, review, and WD records update for split tax allocations related to NYS travelers
• Interpret, analyze, and apply statutory rules, compliance regulations, and corporate policy to ensure pay is accurate.
• Understand and analyze complex payroll calculations and execute solutions that meet statutory regulations.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the firm, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Required Skills:

• 4 Year college degree
• 2-3 years relevant experience
• Excellent written and verbal communication skills
• Prioritizes work in alignment with organizational and departmental goals. Has the ability to operate with a limited level of direct supervision
• Ability to operate in a team environment, working efficiently in a multi office/time zone/cross-cultural environment Proficient user of MS Office products (Word, Excel, Outlook, etc.) required
• Must have strong organization skills and an excellent team mentality.
• Should have experience with one or all of the following: global cross-border administration and/or taxation issues, Service Now, and advanced spreadsheet application knowledge.
• Must be analytical with demonstrated experience in critical thinking, problem solving and evaluating business processes and data.
• Must have advanced spreadsheet application knowledge.
• Must have strong customer service experience
• Strong understanding of NAM payroll processing including federal and state regulations.

Preferred Skills:

• Experience with Service Now functionality preferred

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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