Merchant Services Analyst

Windcave is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions in E-commerce, Cashless Parking and Vending, and Retail Terminals to clients across the globe. Processing over US$90 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific.

Our global head office is based in Auckland, and our impressive global network operates out of 14 locations including here the US as well as the UK, Australia, Singapore and Canada.

The Role:

We are looking for an energetic Merchant Services Analyst who enjoys a varied and fast pace environment.

Key Position Objectives include:

• Make sound merchant application decisions based on credit checks and quality analysis
• Responsible for end to end customer due diligence (CDD)
• Responsible for provisioning of acquiring services in the system
• Maintain a good working knowledge of Scheme rules and processes including settlement and charge-back.
• Timely processing and resolution of issues (raised through tickets) related to Credit/Merchant Services
• Work efficiently, accurately and consistently to defined processes
• Build strong working relationships with internal and external stakeholders
• Assist Enterprise customers with custom reporting and analysis
• Monitor and evaluate existing credit/merchant service accounts to ensure they meet the terms of application
• To complete different checks (Credit, ID) as part of application processing and able to take strong view on risk and compliance for adherence.

Ideally the candidate will have the following:

• A GPA of 3.0 or higher or 1 to 2 years of experience with banking /merchant services
• Bachelor s degree in finance, fintech, or related field
• Knowledge of AML/KYC ideal but not mandatory
• Can work full-time
• Excellent communication skills
• Strong customer services skills
• Excellent analytical and problem-solving skills
• Attention to detail
• Fresh grads are welcome to apply

Benefits:

• Hybrid work option (3 days work from office; 2 days work from home)
• Competitive remuneration package
• Career Development and long-term career opportunity
• Diverse, energetic and friendly team environment
• Discounted health insurance (depending upon eligibility)
• Benefits including Medical, Dental, Vision, Life, and matching 401K

If you are looking for an exciting career with an organisation that is experiencing tremendous growth and offers enormous career development opportunities, then we invite you to join us!

Windcave is an Equal Opportunity Employer and committed to building a diverse workforce.