Oracle Business Analyst

Job Title: Oracle Business Analyst OTM

Location: Chattanooga, TN
Hybrid: Remote with travel up to 2 weeks.
Contract: 6M to 12M

Job Description (US):

• The Oracle Business Analyst OTM is a critical role in supporting and implementing our global Oracle Cloud ERP & OTM solution.
• The position will be our expert in understating and supporting the OTM functionality/workflow within the Oracle OTM value stream.
• OTM is the life blood of our transportation management system and flow, and because of its complexity, requires a focus on ensuring all freight is processing through this workflow and that we are continuously improving it.
• This position will be heavily involved in production support but will also participate in ERP/OTM focused implementations at various business sites.
• This position must understand the integration of the ERP and OTM platform.
• Will also ensure global design is adhered to both on the project and with production support.

Key Deliverables:

• Resolve issues within the transportation management system (OTM)
• Monitor orders throughout the process
• Train and communicate to others within the organization on how to best avoid issues upstream that cause issues within OTM
• Continuous improvement to our OTM solution
• Design and configure the OTM system
• Write process flows, instructions, and test plans
• Test changes to OTM
• Enter Change Tickets
• Write training materials
• Regular periodic maintenance of system configuration, automation agents, and various data aspects of the platform
• Manage user roles, configurations, and setup within OTM in conjunction with Security and Controls.

Key Activities & Responsibilities

• Work oracle OTM issues
• Configure Oracle Cloud OTM and understand ERP to OTM integrations
• Determine and implement a continuous improvement plan for OTM
• Test the Oracle System and related processes
• Design and document systems solutions/specifications
• Interpret business requirements and help the business prioritize
• Design business processes
• Train users both one on one and more formally in larger groups
• Author functional specification documents
• Design reports
• Coordinate activities with other team members and the business
• Collaborate on cross-functional activities
• Enter and manage Oracle service requests
• Provide 24 x 7 support during production cutover and go-live events
• Work with various vendors
• Manage user access and controls to and within OTM

To be successful in this role, your experience and competencies are:

• A BS/BA Degree in Computer Science, Business, or related field or equivalent and/or combination of training and experience as deemed sufficient by management.
• 8+ years of experience as a business analyst and/or technical analyst.
• 5+ years of Oracle Cloud Fusion experience specifically with OTM.
• Additional oracle cloud experience around Inbound, Shipping or freight markup is a plus.
• Has experience designing business processes.
• Has experience designing systems solutions.
• Has experience developing and executing test plans.
• Experience coordinating project activities.
• Flexible and adaptable in prioritizing workloads, coping with pressures, deadlines, and rapidly changing situations.
• Strong communication skills including presentation skills.

Creative thinker, results-oriented, analytical mindset, and a focused problem-solver.