Servicenow Developer

Title: ServiceNow Developer

Location: Jersey City, NJ -- 4x- Onsite (No relocation & no sponsorships)

Duration: 5-6 months contract (Possibility of Extension)

Payrate: $70/hr - $80/hr

Required Skillset/Experience:

• 5-8 years of overall technical experience with ServiceNow platform development, administration/management, configuration, integration, upgrade, and continuous improvement


• Deep functional and technical understanding and implementation experience with ITSM products, including Incident, Problem, Change, Request, and Knowledge Management, is required.


• Functional and technical experience with interactions, Service Operations Workspace, and Employee Service Center or Service portal is required.


• Knowledge of ServiceNow orchestration and automation is required.


• Experience implementing integration with external systems using REST API and file-based integration is required.


• Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell, or development using Java or .NET is required.


• Experience with backend SQL Server development is required.


• Experience implementing AI capabilities and Virtual Agent is preferred.


• Strong technical hands-on experience with GRC and IT Operations Management is preferred.


• Experience managing platform availability, performance, and security is preferred.


• Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules


• Experience with scripting languages such as JavaScript, Angular.js, Perl, and PowerShell


• A good understanding of ServiceNow CMDB and ITIL is preferred.


• Ability to create custom reports, dashboards, and visualizations using Power BI would be a plus.


• Familiarity with ServiceNow Performance Analytics would be a plus.


• Strong problem-solving skills, communication, and collaboration skills

Responsibilities:

• Responsible for the development, capability maturity, and sustained support of multiple ServiceNow products.


• Provide technical stewardship and play a key role in the transformation of the IT Service Management platform while supporting the current state.


• Take ownership and collaborate with ITSM process/function owners and SMEs across IT to design, develop, test, implement, and support ServiceNow ITSM capabilities and associated integrations with external systems.


• Lead the requirements and design workshops.


• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements.


• Engage in day-to-day operational support and continuous capability improvement.


• Engage in on-call support as needed.


• Maintain adequate process, operational documentation, and reporting.

Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)