IT Support Specialist 5 (Specialist 5, IT Support)

Where dreams and reality collide and the output is, out of this world. At Redwire Space, we are a team of dreamers and doers. Where the impossible becomes possible, and every day is an opportunity to learn and get one step closer to knowing the unknown. Join us on our mission to expand humanity's presence in space.

Summary

Redwire Space Solutions, LLC has a current opportunity for an IT Support Specialist, level 5 role as a part of the IT Service Team located at our facility in Longmont, CO. In this role you will be primary customer interface for IT support and systems administration of a local and virtual networks; work with various systems/technologies. This will include user account management, system, workstation troubleshooting, and network hardware/software maintenance, backup/disaster recovery maintenance, server maintenance and protection of information systems.

Responsibilities

• Serve as the Serve as the first point of contact for internal staff seeking technical assistance
• Respond to events / problems and record their resolution in help desk ticketing software
• Basic administration of a hybrid environment with both Active Directory and Azure AD resources
• Provide technical support for a wide range of technology needs including phones, printers, workstations, servers and network equipment
• Assist in imaging, creating new hire accounts, and Termination processes
• Communicate clearly with customers and provide regular updates, status and information
• Perform limited maintenance on servers and critical laboratory and testing systems
• Pass on any feedback or suggestions by users or management to the appropriate team
• Determine process improvements, best practices, and develop new processes
• Typical Week: 85% escalated desktop/app support, 10% Windows server/network support, and 5% admin/meetings.

Ideal Experience

• Bachelor's degree, with a minimum of two or more years' experience in IT or similar role in a Managed Services Provider environment. Willing to consider relevant work experience in lieu of degree
• Microsoft Office 365, Azure Active Directory and Windows Server Active Directory Administration or certification
• Experienced in desktop operating systems such as Windows 10, 11, macOS, and Linux
• Experienced configuring, supporting, troubleshooting and administering Windows workstations
• Experienced troubleshooting hardware and software issues through remote control software
• Support a hybrid environment with both Active Directory and Office365 resources
• Must have current CompTIA Security+ certification, or willing to obtain within 90 days of employment
• Some travel may be required

Desired Skills

• Self-motivated with sound time management skills, attention to detail, and priority management to meet deadlines with minimal oversight, with a focus on customer service
• Excellent communication, collaboration, and problem-solving skills
• Some ability to configure, support, troubleshoot and administer Linux and/or MacOS workstations
• Experience with iOS and Android mobile operating systems
• CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus
• Experienced with Microsoft Teams architecture, features, and functionalities
• Solid understanding of computer systems, mobile devices, and other tech products
• Motivation and drive to develop yourself personally and professionally
• Identify and suggest possible improvements on procedures
• Ability to obtain a US Government Security Clearance

Pay Range

$36/hr.- $49/hr.

Grow with us as we innovate the next generation capabilities for a new era of space exploration! We offer a highly competitive benefits package along with a commitment to our core values of Integrity, Innovation, Impact, Inclusion, and Excellence.

Don't meet every single requirement above? No worries. We want people who can grow, collaborate and build a stronger team. We strive to build a diverse and inclusive culture, so if you're excited about this job posting, we encourage you to apply. You may be just the right candidate for this or other roles.

Redwire is an Equal Opportunity Employer; employment with Redwire is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

All offers of employment at Redwire are contingent upon clear results of a thorough background check and your ability to provide proof of eligibility to work in the US. Note that some positions will also require ship or ability to obtain a security clearance due to requirements of a classified program.

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