Overview
On Site
Full Time
Skills
Emulation
Firmware
Customer Satisfaction
Inventory Control
Cadence
English
Communication
Unix
Linux
Shell
SED
AWK
Scripting
Perl
Bash
Computer Networking
Routers
Switches
Firewall
Network
Computer Hardware
Software Troubleshooting
Documentation
Training
Debugging
Repair
Field Service
Database
Salesforce.com
Job Details
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction. Reports to San Jose Field Service Manager.
Responsibilities:
Position Requirements:
Full training will be provided, however any experience in the following areas would be advantageous:
We're doing work that matters. Help us solve what others can't.
The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction. Reports to San Jose Field Service Manager.
Responsibilities:
- Primary contact for all hardware related issues
- Planning and Installation of new equipment at customer sites
- Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
- Document all work processes as required
- Establish a strong supportive relationship with customers
- Inventory control
- Work with Field Service team and other Cadence groups to improve processes and procedures
Position Requirements:
- Good written and verbal English communication skills
- Bachelor's degree in a technical or related field
- Previous experience as Linux/Unix administrator preferred
- Familiarity with Linux Shell Skills (use grep, sed, awk, find, etc)
- Experience with server scripting tools including perl/bash/sh/tcsh/csh or some combination desired
- Deeply familiar with networking including installation/configuration of routers, switches and firewalls.
- Proficient with troubleshooting network issues tools
- Strong hardware and software troubleshooting skills
- Strong documentation skills
- Willingness to travel frequently both domestically and internationally including for short notice emergency service events
- Current passport is required with no travel limitations
- Must be able to lift 50 lbs
Full training will be provided, however any experience in the following areas would be advantageous:
- Debugging and repair in a board/system level environment.
- Familiarity with liquid cooled systems and associated repairs
- Experience with Field Service DB SW such as Xfracas, Salesforce, Servicemax
We're doing work that matters. Help us solve what others can't.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.