Overview
On Site
USD 118,800.00 - 196,000.00 per year
Full Time
Skills
Data Analysis
Real-time
Decision-making
Team Building
Microservices
Service Level
Product Launch
Mapping
Microsoft Windows
Workflow
Data Governance
Fluency
Authentication
Authorization
Storage
SQL
Messaging
Analytical Skill
Auditing
SLA
Reporting
Cadence
ROOT
Communication
Regulatory Compliance
Documentation
Attention To Detail
Insurance
Life Insurance
LOS
Management
Information Technology
Video
Data Security
SAFE
FOCUS
Privacy
Recruiting
Job Details
Responsibilities
About the Team The Cyber Defense & Engineering Team is missioned to run and operate security infrastructures, platforms and technologies, as well as to support cross-functional teams to protect our users, products and infrastructures. In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in deploying and maintaining scalable and secure-by-design systems and solutions. Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference. On-site presence across teams allows the company to operate with greater speed, alignment, and agility - especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week. Responsibilities: - Own end-to-end operational review of the request platform tickets, ensuring requests are evaluated against the approved runbook and acted on within defined SLA windows (approve/reject; request additional information as needed). - Triage and process ticket types including urgent/expedited requests and create/update requests across channels, data, microservice, APIs, and common objects. - Support reviews across the request gateway technologies, coordinating required validations with business stakeholders, third-party risk, and authentication/authorization partners before taking action. - Own end-to-end operational review of SQL request tickets, ensuring tickets meet TTUSDS-approved criteria; coordinate with requestors and Tech/Product partners on clarification and remediation. - Execute a recurring post-audit processes to identify non-compliant queries and drive remediation recommendations - Maintain daily operational metrics (volume, cycle time, effort allocation) for the request platform tickets; identify trends, bottlenecks, and recurring failure patterns. - Produce monthly SLA compliance reporting for the request platforms, including analysis of service-level variances and proposed corrective/preventative actions; meet monthly reporting deadlines. - Develop, maintain, and continuously improve operational documentation (runbooks, review criteria, escalation paths, exception handling) for all workstreams. - Perform product launch data field reviews: analyze product launch documentation, map proposed fields to the our Data Catalog, recommend sharing permissions, and document rationale. - Build and maintain documentation mapping artifacts for each launch (field mapping, permissions guidance, explanations) and submit recommendations for final review. - Serve as the primary cross-functional partner for ticket review operations and data field governance, coordinating with Product, Security, Risk & Compliance, Engineering, and other stakeholders. - Provide timely support as needed (including planned weekend coverage during specified windows with advance notice) to ensure continuity of operations and SLA adherence.
Qualifications
Minimum Qualifications: - Experience operating in a high-volume, SLA-driven ticket review or workflow environment (governance ops, security/compliance operations, platform operations, or similar), with demonstrated ability to manage competing priorities and maintain quality. - Strong understanding of data governance and data-sharing controls, including the ability to interpret review criteria/runbooks and apply them consistently along with Technical fluency with technology concepts (APIs, authentication/authorization, data pipelines/storage, SQL query logic and messaging patterns) sufficient to evaluate requests and communicate effectively with engineering teams. - Demonstrated ability to create and maintain operational documentation (runbooks, decision criteria, escalation matrices) and drive adherence across stakeholders along with Strong analytical skills: build/maintain operational metrics, monitor cycle times and throughput, and deliver actionable insights from ticket trends and audit findings. - Experience producing recurring compliance/SLA reporting (monthly cadence) with clear narratives on variances, root causes, and remediation plans. - Proven cross-functional communication skills: ability to gather missing information from requestors, negotiate timelines, and align with Product, Security, Risk & Compliance, and Engineering as well as being comfortable working across time zones and supporting planned off-hours coverage when required. - Experience performing structured reviews of documentation and data definitions, and producing field-level mappings aligned to a data catalog and permissions model. - High attention to detail, sound judgment, and comfort making approve/reject decisions within defined policy boundaries; ability to escalate appropriately when criteria are unclear.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $118800 - $196000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
About the Team The Cyber Defense & Engineering Team is missioned to run and operate security infrastructures, platforms and technologies, as well as to support cross-functional teams to protect our users, products and infrastructures. In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in deploying and maintaining scalable and secure-by-design systems and solutions. Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference. On-site presence across teams allows the company to operate with greater speed, alignment, and agility - especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week. Responsibilities: - Own end-to-end operational review of the request platform tickets, ensuring requests are evaluated against the approved runbook and acted on within defined SLA windows (approve/reject; request additional information as needed). - Triage and process ticket types including urgent/expedited requests and create/update requests across channels, data, microservice, APIs, and common objects. - Support reviews across the request gateway technologies, coordinating required validations with business stakeholders, third-party risk, and authentication/authorization partners before taking action. - Own end-to-end operational review of SQL request tickets, ensuring tickets meet TTUSDS-approved criteria; coordinate with requestors and Tech/Product partners on clarification and remediation. - Execute a recurring post-audit processes to identify non-compliant queries and drive remediation recommendations - Maintain daily operational metrics (volume, cycle time, effort allocation) for the request platform tickets; identify trends, bottlenecks, and recurring failure patterns. - Produce monthly SLA compliance reporting for the request platforms, including analysis of service-level variances and proposed corrective/preventative actions; meet monthly reporting deadlines. - Develop, maintain, and continuously improve operational documentation (runbooks, review criteria, escalation paths, exception handling) for all workstreams. - Perform product launch data field reviews: analyze product launch documentation, map proposed fields to the our Data Catalog, recommend sharing permissions, and document rationale. - Build and maintain documentation mapping artifacts for each launch (field mapping, permissions guidance, explanations) and submit recommendations for final review. - Serve as the primary cross-functional partner for ticket review operations and data field governance, coordinating with Product, Security, Risk & Compliance, Engineering, and other stakeholders. - Provide timely support as needed (including planned weekend coverage during specified windows with advance notice) to ensure continuity of operations and SLA adherence.
Qualifications
Minimum Qualifications: - Experience operating in a high-volume, SLA-driven ticket review or workflow environment (governance ops, security/compliance operations, platform operations, or similar), with demonstrated ability to manage competing priorities and maintain quality. - Strong understanding of data governance and data-sharing controls, including the ability to interpret review criteria/runbooks and apply them consistently along with Technical fluency with technology concepts (APIs, authentication/authorization, data pipelines/storage, SQL query logic and messaging patterns) sufficient to evaluate requests and communicate effectively with engineering teams. - Demonstrated ability to create and maintain operational documentation (runbooks, decision criteria, escalation matrices) and drive adherence across stakeholders along with Strong analytical skills: build/maintain operational metrics, monitor cycle times and throughput, and deliver actionable insights from ticket trends and audit findings. - Experience producing recurring compliance/SLA reporting (monthly cadence) with clear narratives on variances, root causes, and remediation plans. - Proven cross-functional communication skills: ability to gather missing information from requestors, negotiate timelines, and align with Product, Security, Risk & Compliance, and Engineering as well as being comfortable working across time zones and supporting planned off-hours coverage when required. - Experience performing structured reviews of documentation and data definitions, and producing field-level mappings aligned to a data catalog and permissions model. - High attention to detail, sound judgment, and comfort making approve/reject decisions within defined policy boundaries; ability to escalate appropriately when criteria are unclear.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $118800 - $196000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.