EUC-Helpdesk Support_ONSITE@Baco Raton, FL_On W2

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent

Skills

End-user Computing
Help Desk
IOS Development
OS X
Mobile Devices
Laptop
Remote Support
Android

Job Details

Job title: EUC-Helpdesk Support
Work Location: Boca Raton, FL
ONSITE

Contract_W2


Minimum years of experience: 5+
Job Description:
Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.
Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).
Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices.
Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.
VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.
Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory.
Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.
Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices
Please provide the TOP skills, and the years of experience that you ll consider:
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution.
Proven expertise in troubleshooting and supporting both Windows and macOS operating systems

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.