Overview
On Site
USD 54.57 - 54.57 per hour
Contract - W2
Skills
Technical Support
Soft Skills
Adaptability
Problem Solving
Conflict Resolution
FOCUS
Continuous Improvement
Screening
Acceptance Testing
Information Security
System Administration
SAS
Cloud Computing
Microsoft
Adobe
Amazon Web Services
Management
Mobile Devices
Procurement
Multimedia
Remote Support
Communication
English
Financial Services
Microsoft Office
Microsoft Outlook
BlackBerry
IOS Development
MobileIron
Microsoft Windows
Active Directory
Windows PowerShell
Scripting
Wireshark
Splunk
ExtraHop
Telephony
MEAN Stack
Customer Service
Training And Development
SAP BASIS
Job Details
Software Guidance & Assistance, Inc., (SGA), is searching for an Executive IT Service Consultant for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY.
The Executive Service Team is dedicated to delivering the highest level of technology support to the firm's most senior managers. Our global team works closely together to optimize the firm's technology for each senior manager and provides 24/7 support. The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firm's senior managers, ensuring that you enable them to fulfill their roles through technology.
Responsibilities:
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
The Executive Service Team is dedicated to delivering the highest level of technology support to the firm's most senior managers. Our global team works closely together to optimize the firm's technology for each senior manager and provides 24/7 support. The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firm's senior managers, ensuring that you enable them to fulfill their roles through technology.
Responsibilities:
- Confidence in representing the whole of Technology to the firm's most senior managers (VIPs)
- Maintain a continuous focus on technology and information security
- Provide advice and suggestions for VIPs - professional and personal technologies
- Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies
- Identify areas where technology can enable and enhance the lives of senior management
- Advanced screening of new technologies, including pre-pilot, pilot, and UAT
- Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
- Create and/or and maintain tools and processes for the Executive Service Team
- We're looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
- Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
- Maturity to be able to execute job functions with minimal guidance.
- Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.
- To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.
- Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others
- Provide a single point of contact for all IT related issues to senior management (VIPs)
- Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
- Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
- Field non-standard technology request
- Home support visits as needed
- Board support of quarterly meetings for Executives and Directors
- Liaise with global IT service teams in support of senior managers
- Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
- Pro-actively monitor all aspects of technology used by our executives
- Provide support off hours remote support for any technical issue
- Bachelor's degree and/or 5+ years of experience in the technology service space
- Experience supporting senior executives
- Must possess excellent verbal and written communication skills in English
- Experience in fast pace/financial services environment preferred
- Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices, Intune, Mobile Iron
- Enjoy working as part of team and independently as well
- Required Technical Skills
- Windows Desktop (Windows 10/11)
- Active Directory skills
- PowerShell Scripting skills
- Wireshark
- Splunk
- Extrahop
- Sysinternal tools
- Telephony
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.