Overview
On Site
USD 27.00 - 30.00 per hour
Full Time
Skills
Remote Support
Software Troubleshooting
Laptop
Mobile Devices
Printers
Supervision
Management
SSO
Microsoft Outlook
Regulatory Compliance
Provisioning
Virtual Desktop
Identity Management
Workflow
Issue Tracking
IT Operations
Customer Service
Communication
Microsoft Windows
Active Directory
Microsoft Office
Master Data Management
Mobile Device Management
Computer Hardware
Network
IT Service Management
ServiceNow
Microsoft
Citrix
Scripting
Windows PowerShell
Project Coordination
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Overview:
We are seeking a proactive Desktop Support Technician to provide deskside and remote technical assistance for end users in a fast-paced enterprise environment. This role focuses on hardware/software troubleshooting, account administration, and deployment of devices using modern endpoint management tools.
Responsibilities:
Deliver exceptional customer service while resolving technical issues for desktops, laptops, peripherals, handheld devices, and printers.
Take ownership of assigned tasks and drive them to completion with minimal supervision.
Manage Active Directory tasks, including account creation, password resets, and assigning users to SSO and Intune app deployment groups.
Support Microsoft 365 applications (Outlook, Teams, SharePoint) and troubleshoot related issues.
Administer and support Intune MDM for device enrollment, compliance, and application deployment.
Perform PC deployments and imaging, leveraging Microsoft Autopilot for automated provisioning.
Provide Citrix environment support, including virtual desktop troubleshooting and user access management.
Document incidents, resolutions, and workflows accurately in a ticketing system (SysAid or similar).
Collaborate with IT teams to ensure timely escalation and resolution of complex issues.
Maintain adherence to company standards, security policies, and best practices for IT operations.
Required Qualifications:
Strong customer service and communication skills.
Hands-on experience with Windows 10/11 workstation support in networked environments.
Familiarity with Active Directory, Microsoft 365, and Intune MDM.
Ability to troubleshoot hardware, software, and network connectivity issues.
Experience documenting technical issues in ITSM tools (SysAid, ServiceNow, Cherwell, etc.).
Nice to Have:
Experience with Microsoft Autopilot for device deployment.
Citrix support background.
Basic scripting knowledge (PowerShell) and project coordination experience.
Job Type & Location
This is a Contract to Hire position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $27.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Dec 27, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a proactive Desktop Support Technician to provide deskside and remote technical assistance for end users in a fast-paced enterprise environment. This role focuses on hardware/software troubleshooting, account administration, and deployment of devices using modern endpoint management tools.
Responsibilities:
Deliver exceptional customer service while resolving technical issues for desktops, laptops, peripherals, handheld devices, and printers.
Take ownership of assigned tasks and drive them to completion with minimal supervision.
Manage Active Directory tasks, including account creation, password resets, and assigning users to SSO and Intune app deployment groups.
Support Microsoft 365 applications (Outlook, Teams, SharePoint) and troubleshoot related issues.
Administer and support Intune MDM for device enrollment, compliance, and application deployment.
Perform PC deployments and imaging, leveraging Microsoft Autopilot for automated provisioning.
Provide Citrix environment support, including virtual desktop troubleshooting and user access management.
Document incidents, resolutions, and workflows accurately in a ticketing system (SysAid or similar).
Collaborate with IT teams to ensure timely escalation and resolution of complex issues.
Maintain adherence to company standards, security policies, and best practices for IT operations.
Required Qualifications:
Strong customer service and communication skills.
Hands-on experience with Windows 10/11 workstation support in networked environments.
Familiarity with Active Directory, Microsoft 365, and Intune MDM.
Ability to troubleshoot hardware, software, and network connectivity issues.
Experience documenting technical issues in ITSM tools (SysAid, ServiceNow, Cherwell, etc.).
Nice to Have:
Experience with Microsoft Autopilot for device deployment.
Citrix support background.
Basic scripting knowledge (PowerShell) and project coordination experience.
Job Type & Location
This is a Contract to Hire position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $27.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Dec 27, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.