Technician - Network Operations Center (Non-engineering role)

Client : T- Mobile
Implementation partner : UST global
Work : 5 days work - work site implementation

Experience: 1 - 6 years

• Scope and Responsibilities
  Support capital program deployments through real-time alarm monitoring, initial
  triage, and break-fix change execution.
  Provide 24/7 operational monitoring, ticket handling, and troubleshooting to
  ensure network stability and minimize post-deployment issues.
  Monitor KPIs, alarms, and system degradations, escalating where needed to
  ensure proper implementation and network performance.
  Perform pre- and post-deployment validations to confirm successful upgrades
  and proactively identify issues.
  Respond to alarms from tools such as One Console, Splunk, OpenSearch,
  NetScout, and CyberArk.
  Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve
  service-impacting issues.
  Schedule and coordinate critical maintenance and break-fix activities with internal
  teams and vendors.
  Participate in troubleshooting bridges to resolve outages and degradation events
  linked to capital program deployments.
• Technical Experience and Skills
  Proficiency in packet core telecom systems including UPF, SMF, GGSN, MME,
  AMF, NRF, SMSF, NEF, SGSN, MAG, & ePDG.
  Understanding of telecom protocols (Diameter, HTTP) and wireless network
  architecture.
  Competence in monitoring and operational support tools (One Console, Splunk,
  OpenSearch, etc.).
  Strong communication skills and familiarity with databases and Microsoft Office
  tools.
  Education
  High School Diploma or GED (required).
• Work Schedule and Travel
  10-hour shifts; availability for on-call support.