IT Technician (WI Locations - Franklin And Berlin)

Job Summary

The Systems Support Specialist provides Tier 1 and Tier 2 technical support across the organization. This role is responsible for resolving escalated incidents from Tier 1, performing advanced troubleshooting of complex issues involving hardware, software, networking, and peripheral devices. The position includes rotational coverage of the support phone queue to manage overflow, high-priority, and escalated calls, ensuring prompt and effective resolution. The Specialist also collaborates with Tier 1 staff to enhance knowledge sharing and contributes to continuous improvement of IT support processes and service quality.

Minimum Qualifications

• High School Diploma

Preferred Qualifications

• Associate's or Bachelor's degree
• Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Technology Specialist (MCTS) certifications
• Minimum of 2 years' experience troubleshooting PCs, printers, phones, and infrastructure-related issues

Essential Duties

• 40%: Troubleshoot and resolve escalated issues related to hardware, software, networking, mobile devices, and peripherals (e.g., printers, scanners). Escalate unresolved or complex problems to Tier 3 or engineering teams with thorough documentation.
• 15%: Monitor systems and ticket queues. Participate in post-incident reviews and apply findings to prevent recurrence.
• 15%: Manage hardware and software inventory using asset management tools. Assist with tracking, imaging, configuration, and deployment while ensuring compliance with organizational standards and security protocols.
• 20%: Provide rotational support for the phone queue, assisting Tier 1 with overflow and high-priority calls, and escalating or resolving complex incidents as needed.
• 10%: Ensure all configurations and resolutions adhere to IT policies, change control procedures, and security best practices. Support patch management, software deployments, and infrastructure updates.

Skills

• Windows OS
• Troubleshooting
• Imaging
• Office 365
• Intune
• Mac OS
• Azure

Additional Responsibilities

• Perform tasks independently with minimal supervision
• Prioritize, document, and close incidents effectively
• Take corrective actions or escalate to minimize downtime
• Other duties as assigned

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Windows 10/11, Office 365, Active Directory, SCCM, Entra, and Intune
• Strong understanding of networking, wireless, and telecommunications
• Excellent problem-solving and communication skills
• Customer-focused approach with high responsiveness in fast-paced environments
• Ability to travel to other locations as needed

Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Berlin,WI.
Application Deadline
This position is anticipated to close on Aug 15, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.