Overview
Hybrid
$20 - $24
Contract - W2
Contract - 24 Month(s)
No Travel Required
Skills
records management
Job Details
Essential Functions / Job Responsibilities:
- User and account set up and clean up
- Assist with annual certifications of member and account information
- Assist the membership team with the processing of application information, as necessary
- Identify, gather, organize and track member-related documentation
- Process, monitor and follow up with members regarding the accuracy of submitted information
- Create and update process documentation
- Produce reports to track and monitor data as required
Education:
BS Business or Equivalent Work Experience
Requirements:
- 4-year college degree or equivalent work experience
- Ability to gather and analyze data from multiple information technology sources
- Strong communication skills, both written and verbal
- Customer service experience with strong ability to own issues, follow up and provide resolution to issues with solution options where necessary
- Familiarity with Microsoft Office, especially Word and Excel
Preferred:
- Experience with records management using a database application
- Experience troubleshooting end user issues and providing clear steps to retrieve such data while supporting the customer
- Salesforce experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.