Overview
On Site
USD 23.75 - 33.50 per hour
Contract - Independent
Contract - W2
Skills
Help Desk
Attention To Detail
Pivotal
IT Operations
Communication
Operational Efficiency
IT Infrastructure
Productivity
Laptop
Printers
Mobile Devices
Technical Support
Laboratory Equipment
Management
Microsoft Outlook
Collaboration
Cloud Computing
Computer Hardware
Microsoft Office
Identity Management
Biotechnology
Pharmaceutics
Computer Networking
Audiovisual
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Position Overview: We are seeking a detail-oriented and highly detail oriented IT Support Analyst to join our team and play a pivotal role in ensuring seamless technical operations at our cutting-edge biotechnology facility. This position requires onsite support with a commitment to delivering white glove service to our end users, focusing on both PC and Mac environments (50/50). The ideal candidate will possess a combination of technical expertise and exceptional communication skills to proactively solve IT issues and maintain operational efficiency within our innovative and fast-paced environment. Experience with Microsoft Office 365 and the ability to support diverse teams of researchers, lab staff, and corporate professionals is critical.
Key Responsibilities: Deliver comprehensive onsite technical support for scientists, researchers, and administrative staff using PC and Mac platforms. Effectively analyze and troubleshoot issues with specialized software, collaborative tools, and IT infrastructure specific to the biotechnology field. Provide tailored IT support to team members, executives, and VIP personnel, ensuring their technical needs are met swiftly with minimal disruption to productivity. Act as a trusted IT partner by building positive working relationships with diverse teams, offering respectful and proactive assistance. Oversee the installation and maintenance of hardware (desktops, laptops, printers, mobile devices) for cross-functional departments, ensuring compatibility with both PC and Mac systems. Support technical needs for specialized lab equipment, collaborating with third-party vendors when issues arise. Manage and troubleshoot Office 365, including Teams, SharePoint, and Outlook, to ensure optimal collaboration across departments. Assist in user account management, software updates, and licenses for cloud-based and enterprise-level biotech applications.
Requirements
Technical Proficiency: Strong experience with PC and Mac systems in an equal capacity and the ability to address common hardware, application, and OS issues. Expertise with Microsoft Office 365 suite, including troubleshooting, system maintenance, and user management. Familiarity with IT needs in a biotechnology, pharmaceutical, or related scientific environment is highly desirable. Basic understanding of networking, peripherals, and audiovisual technologies.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Position Overview: We are seeking a detail-oriented and highly detail oriented IT Support Analyst to join our team and play a pivotal role in ensuring seamless technical operations at our cutting-edge biotechnology facility. This position requires onsite support with a commitment to delivering white glove service to our end users, focusing on both PC and Mac environments (50/50). The ideal candidate will possess a combination of technical expertise and exceptional communication skills to proactively solve IT issues and maintain operational efficiency within our innovative and fast-paced environment. Experience with Microsoft Office 365 and the ability to support diverse teams of researchers, lab staff, and corporate professionals is critical.
Key Responsibilities: Deliver comprehensive onsite technical support for scientists, researchers, and administrative staff using PC and Mac platforms. Effectively analyze and troubleshoot issues with specialized software, collaborative tools, and IT infrastructure specific to the biotechnology field. Provide tailored IT support to team members, executives, and VIP personnel, ensuring their technical needs are met swiftly with minimal disruption to productivity. Act as a trusted IT partner by building positive working relationships with diverse teams, offering respectful and proactive assistance. Oversee the installation and maintenance of hardware (desktops, laptops, printers, mobile devices) for cross-functional departments, ensuring compatibility with both PC and Mac systems. Support technical needs for specialized lab equipment, collaborating with third-party vendors when issues arise. Manage and troubleshoot Office 365, including Teams, SharePoint, and Outlook, to ensure optimal collaboration across departments. Assist in user account management, software updates, and licenses for cloud-based and enterprise-level biotech applications.
Requirements
Technical Proficiency: Strong experience with PC and Mac systems in an equal capacity and the ability to address common hardware, application, and OS issues. Expertise with Microsoft Office 365 suite, including troubleshooting, system maintenance, and user management. Familiarity with IT needs in a biotechnology, pharmaceutical, or related scientific environment is highly desirable. Basic understanding of networking, peripherals, and audiovisual technologies.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.