CRM Lead

Overview

Remote
On Site
Depends on Experience
Contract - W2

Skills

CRM
D365
SAP
Microsoft
D365 CE

Job Details

Hi,

Hope you are doing well

My name is Deepak Yadav and I'm a Recruiter at Prisa Consulting Solutions LLC. Our records show that you are an experienced IT professional with CRM Lead/ Solution Architect. This experience is relevant to one of my current openings.

Job Title: CRM Lead/ Solution Architect

Location: Remote (occasional onsite in Middletown, PA)

Position: Contract Position

VISA : and USC

    • JOB DESCRIPTION:
    • The Solution Architect will lead the design, customization, and delivery of Microsoft CE and D365 applications within the UBOS project. This role requires a blend of technical leadership, architecture, and hands-on development, with a strong focus on leveraging AI, Machine Learning, and the Power Platform to enhance customer experience.
      • Analyze PTC s current and desired Microsoft CE applications and configurations.
      • Design, architect, and build a delivery roadmap aligned with PTC s goals.
      • Mentor and manage CRM and full-stack developers.
      • Ensure successful delivery of CRM, portals, and web applications under UBOS.
      • Advise leadership on Microsoft CE trends and represent PTC in stakeholder meetings.
      • Architect, configure, and customize Microsoft CE solutions to meet business needs.
      • Lead data migration into Microsoft CRM and support middleware/ERP/payment integrations.
      • Document all technical/functional designs, diagrams, test plans, and lessons learned.
      • Provide consultative guidance and ensure compliance with PTC standards and security policies.
      Minimum Experience
      • 10+ years of Microsoft CE application implementation.
      • 10+ years developing CRM apps with .NET, JavaScript, Python, React, SSIS, Reporting Services.
      • 5+ years as a Microsoft-certified FastTrack Solution Architect.
      • 2+ years leveraging Azure AI services and Machine Learning for D365 CE.
      • Delivered 2+ FastTrack-certified projects and at least 1 AI-enhanced CRM solution.
      • Experience with Dynamics Contact Center deployments and training teams on AI tools.
      • Strong background in data migration to Microsoft CRM and integrations with ERP and data repositories.
      • Hands-on experience with high-volume contact center apps, IVR, ChatBOT, portals, and mobile apps.
      • Proficiency in Human-Centered Design, Microsoft Office 365, and Azure DevOps Testing Module.
      Required Skillset
      • Certified Microsoft Power Platform or CE FastTrack Solution Architect.
      • Expertise in D365 CE/Power Platform with AI/ML-based business application development.
      • Integration experience with SAP ERP, payment gateways, digital wallets, IVR, ChatBOTs, and omnichannel environments.
      Desired Skillset
      • Experience in Enterprise Business Solutions, especially SAP.
      • Knowledge of ITIL / ITSM methodologies.
      Certifications / Education
      • Bachelor s degree in Business Management, Information Systems, or equivalent experience.
      • Microsoft MVP in Business Applications/Customer Experience/Power Apps/CoPilot Studio preferred.
      • 5+ years as a Microsoft-certified Solution Architect.
      • Azure AI Fundamentals or equivalent AI/ML certifications.
      • Microsoft Dynamics-related certifications.
      Engagement Requirements
      • Candidate must be based in the Continental US.
      • Remote work until further notice; occasional onsite in Middletown, PA.
      • Quarterly onsite presence (1 week) required.
      • Must attend onsite orientation and pick up PTC equipment (travel non-reimbursable if within 3-hour commute).
      • Post go-live onsite support required (1 2 week rotations during the first 6 months after launch).

  • DESIRED MINIMUM REQUIRED SKILL EXP
  • Key Responsibilities include:
  • Expertise in Microsoft CE application development as a lead developer and/or architect.Required10Years
    Strong experience develop/deploy solutions using D365 CE and Power Platform. Leveraging AI & Machine Learning to build business applicationsRequired
    Payment processing including digital wallets, peer-to-peer payment methods, w/ social media, Natural Language IVR, ChatBOT and contact center systemsRequired
  • Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gatewayRequired
  • Certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.Required
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.