ServiceNow Administrator

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

CSM

Job Details

Title:ServiceNow Administrator

Location:Raliegh,NC(Onsite)

Minimum Qualifications:
Bachelor s degree in Computer Science, Information Systems, or a related field
5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow
Experience designing and deploying web-based end user self-service portals
Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data

Preferred Qualifications:
Experience working in the governmental sector (local, state, or federal)
Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework
Experience performing continuous improvement initiatives for processes and services
Strong knowledge and familiarity with CSM processes
Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
Ability to obtain a security clearance with FedRamp administration standards.

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