Desktop Support Analyst (100% Onsite)

Note: Do you have a valid California Driving License, including state required levels of active auto insurance ?

***ONLY LOCAL OR NEARBY TO Glendale, CA Resumes NEEDED***

TITLE: Desktop Support Analyst II
LOCATION: Glendale, CA 91205 is HQ
DURATION: 3 months to possible hire

FLSA Status: Nonexempt
REPORTS TO: Technology Services Operations Manager
DIVISION: Finance

SUMMARY
The Desktop Support Analyst II will support use of personal computers, laptops, mobile devices, network connectivity, printing equipment - including all related hardware and software. Ideal candidate is organized, motivated, goal oriented, familiar with PC/Telecom hardware, software troubleshooting and problem diagnostics. Requires strong communication and interpersonal skills. Excellent writing skills are required for the development of clear and well-documented procedures.

ESSENTIAL DESKTOP DUTIES AND RESPONSIBILITIES
Upgrade or deploy desktops, laptops, software and peripheral equipment in accordance with the approved hardware and software list
Setup and maintain company issued and BYOD phones including MDM Management
Configuring VOIP desk phones to provider
Identify problems, conduct research, isolate issues and provide solutions to software, hardware and telecommunications problems
Conduct Active Directory, Office 365 Suite, Azure, VPN and MDM Administration.
Support users locally and remotely using remote software. Must travel to all local company locations when required
Provide level 2 and 3 Helpdesk support
Acquire quotes on equipment, coordinating, receiving and shipping RMA equipment as necessary
Track inventory of hardware and software as required
Provide primary weekend support on-call duty every four to five weeks
Provide verbal and written weekly status reports to manager
Provide excellent customer service; make sure calls and tickets are attended to in a prompt fashion
Manage user account information, including rights, security and systems groups
Tracks all incidents and service requests in helpdesk ticketing system and meets expected SLAs for such requests
Effective at working on multiple projects simultaneously in a fast-paced environment, keeping stakeholders and customers up-to-date whilst adhering to tight deadlines.
Embrace ongoing education and learn/apply new skills and software applications.
At all times follow and adhere to the company s security policies including remediation and identification of security threats
Perform other job duties as assigned

QUALIFICATIONS/REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Completion of valid specialized IT Certification that is not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate) or within 6 months if not currently certified
Minimum 4 years helpdesk support experience in Windows and Mac Professional environments
Ability to troubleshoot Dell, HP, Apple PC/MAC/Laptop hardware to component level
Knowledge and experience of maintaining Active Directory and Azure
Knowledge and experience of maintaining Mobile Device Management solutions
Knowledge and experience of maintaining Microsoft Deployment Toolkit for imaging and quick redeployment
Knowledge and experience of: Microsoft Windows 10, Microsoft Office 2010 O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad,
Knowledge and experience of printer products and the ability to configure printer network devices
Knowledge and experience of iOS
Knowledge and experience configuring/troubleshooting VOIP desk phones
Experience working in mission critical support environment
Solid customer service and phone skills essential

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, sit, stoop, kneel, crouch, climb, crawl, and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 75 pounds.