Support Desk Specialist L3

*** Only on W2 and NO C2C/1099. ***

Title: Support Desk Specialist L3 Location: Marysville, Ohio (Hybrid Less than 60%)
Duration: 12+ months

Required skills:

• 3+ years technical experience in support of desktop technologies within a professional environment
• 3 years Windows Desktop OS administration experience with extended knowledge of Windows 10
• Windows 10/11 troubleshooting skills
• Experience with Windows Server 2016/2019 interface and management.
• Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
• Strong writing skills for client facing documentation and executive-level communications.
• Strong technical troubleshooting and analytical skills
• Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus.
• Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus.
• Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
• Custom reporting and dashboard creation within UEM tools to include PowerBI.
• Deployment compliance evaluation and stakeholder reporting
• Regular collaboration with IT support peers and IT executives
• Escalation and collaboration with application support vendors
• Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment
• Operating system version upgrade provisioning and deployment
• ITIL foundations use ITSM tools to include inventory, incident, request, problem, change and release management activities.
• Regular use of PowerShell scripting
• Testing and distribution of authorized patches