Help Desk Support Technician ***Prefer local to Mississippi/ W2 Candidates only *** ***

Overview

Hybrid
Depends on Experience
Full Time

Skills

Active Directory
Communication
Help Desk
Technical Support

Job Details

JOB DESCRIPTION:
The selected candidate s role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. The ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidates must also have experience in providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing, prioritizing, and planning. Candidates must be able to update and maintain Help Desk records in accordance with established support procedures. Candidates must also have excellent communication skills.

REQUIRED SKILLS/EXPERIENCE
Experience working in a help desk environment
Experienced with providing support for M365 Applications
Experience providing remote assistance using various platforms
Experience in desktop\laptop troubleshooting, and software installation
Hardware Implementation and Deployment
Basic Active Directory Management

PREFFERED SKILLS/EXPERIENCE
Microsoft O365 Experience
BMC Footprints Help Desk Experience
MAC OS Experience

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