IT Support Engineer

  • Vancouver, BC
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
Depends on Experience
Full Time
No Travel Required
Unable to Provide Sponsorship

Skills

AV
Active Directory
Audiovisual
Android
Computer Hardware
Computer Networking
Computer Troubleshooting
Computer Repair
Customer Relationship Management (CRM)
Switches
Laptop
Servers
Information Technology

Job Details

Job Description

Job Description/qualifications for dispatch technicians:

1. Associate degree in information technology, or related field (or equivalent experience).

2. Minimum of 2+ years of IT Support experience.

3. Excellent communication skills, interacting with AMD employees and contractors at any level.

4. Experience working in a global company.

5. Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, MacOS, Apple iOS, and Android mobile OS.

6. Technical knowledge in network switching devices and firewalls, servers and storage

subsystems.

7. Working knowledge of audio/video conferencing equipment.

8. Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN.

9. Experience working in an Active Directory environment including SCCM (SMS).

10. Experience with Mac OS X, JAMF is a plus.

11. Experience working with 3rd party vendors in both support and contract areas.

12. Knowledge navigating 3rd party vendor applications ad websites.

13. Concentrated focus on defect reduction and quality of services.

14. Excellent customer relations and customer support skills.

15. Experience working in a team-oriented, global, collaborative environment

16. Laptop/Desktop Repair and Resolution

17. Whole Unit Replacement, as needed

18. Diagnosis & resolution of COTS based application problems and conflict

19. Manual Imaging/re-imaging of the devices

20. System Fault verification and troubleshooting

21. Conference support (AV/VC Support) health check

22. Business application support

23. Respond to incidents

24. Provide smart hands support

25. Rack and stack support including Networking, firewall, server, storage, as well as

In-rack UPS device

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Teceze Ltd